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4.8.7

EasyUC for Cisco

Showing system call handlers as a flow

Trace targets, key assignments and transfers of a Unity call handler.

EasyUC · Version 4.8.7

In EasyUC: EasyUC Cisco → Unity Connection → System Call Handler

What it is for

System call handlers are the building blocks of call control in Unity Connection: greeting, key menu, transfer to users or other handlers. In Unity administration the path of a call is spread over many screens.

EasyUC reads a call handler with its targets and draws a flow diagram from it. You see which key or rule leads where, and you can jump from there directly to the next call handler or to the user. The view is read-only. This part of the interface is labelled in German in version 4.8.7, also when the interface language is English. Labels and messages are quoted as shown.

Prerequisites

  • The Unity connection is set up and bound to the active CUCM connection.
  • ROLE_APP_UNITY_CONNECTION and ROLE_APP_UNITY_CALL_HANDLERS, or an administrator role (ROLE_APP_ADMIN, ROLE_OWNER, ROLE_ADMIN or ROLE_SUPER_ADMIN).
  • To open a user from the diagram, additionally ROLE_APP_UNITY_USERS.

Step by step

  1. Open Unity Connection → System Call Handler.
  2. Find the call handler with the search field and Suchen. The list shows Name, Rufnummer (number) and Sprache (language).
  3. In the Details column, click Ablauf anzeigen (show flow).
  4. At the top, read Call-Handler-Einstellungen with the properties Unity delivers.
  5. Look at the Ablaufdiagramm (flow diagram). Set the size with the Zoom slider between 50 % and 150 %.
  6. Click a user or another call handler in the diagram to open its page.
  7. Below, read the table Alle Weiterleitungen (all transfers) with Von, Auslöser / Regel and Ziel (from, trigger / rule, target).
  8. Alle System Call Handler returns you to the list.

Fields and options

Field / actionMeaning and use
Name, Rufnummer, SpracheColumns of the list. 50 entries per page.
Call-Handler-EinstellungenProperties of the handler from Unity. Display only.
AblaufdiagrammNodes for call handlers, users and phone numbers. Targets that cannot be resolved are labelled Nicht aufgelöst.
ZoomSlider from 50 % to 150 %.
Alle WeiterleitungenEvery edge of the diagram as a table row with source, trigger and target.

Check the result and narrow down errors

  • Success: the diagram shows the handler as the starting point and its targets with labelled connections.
  • Der Ablauf ist größer als die aktuelle Darstellung. Öffnen Sie einen nachgelagerten Call Handler, um dessen weitere Ziele zu sehen. With widely branched flows only a part is drawn.
  • Für diesen Call Handler konnte kein Ablauf ermittelt werden. The handler has no targets that can be evaluated, or the Unity account may not read them.
  • Keine Treffer für diese Suche. Shorten the search text. The search covers the display name.
  • Unity Connection konnte nicht abgefragt werden. Bitte Verbindung und Berechtigungen prüfen. Check the connection in the dashboard.

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