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4.8.7

EasyUC for Cisco

Unity users, greetings and mailbox

Find mailbox users, listen to greetings, replace them or generate them from text.

EasyUC · Version 4.8.7

In EasyUC: EasyUC Cisco → Unity Connection → Benutzer

What it is for

The Benutzer (users) page shows the complete directory of Unity users with a mailbox. In the detail view of a user you see their settings, all greetings of their personal call handler and the messages of their mailbox in the folders inbox, sent and deleted. This part of the interface is labelled in German in version 4.8.7, also when the interface language is English. Labels and messages are quoted as shown.

You can listen to a greeting and download it. With the edit permission you replace the recording with your own WAV file or generate it from a text by speech synthesis through the ElevenLabs account stored in the ACD area. Only the recording of the selected language is changed. Whether the greeting is active and which source it plays remains unchanged.

Prerequisites

  • The Unity connection is set up and bound to the active CUCM connection.
  • Viewing: ROLE_APP_UNITY_CONNECTION and ROLE_APP_UNITY_USERS. Uploading or generating greetings: additionally ROLE_APP_UNITY_GREETINGS_EDIT. Administrators (ROLE_APP_ADMIN, ROLE_OWNER, ROLE_ADMIN or ROLE_SUPER_ADMIN) have both.
  • For your own recordings: a WAV file in mono, 8 kHz, PCM 16 bit or G.711, at most 20 MiB.
  • For text to speech: an ElevenLabs API key is stored in the ACD area.
  • The web administrator account may read mailboxes on Unity. Without this permission the Mailbox section stays empty.

Step by step: find a user and listen to a greeting

  1. Open Unity Connection → Benutzer.
  2. Enter a display name in the search field and click Suchen. The list shows 50 entries per page. Use Zurück and Weiter to page.
  3. In the Details column, click Öffnen (open).
  4. Under Greetings, click the desired greeting. Each row shows Aktiviert or Deaktiviert, the playback source and whether a recording of its own exists.
  5. If required, enter the Sprachcode (language code), for example 1031 for German. Vorhandene Aufnahmen lists the languages a file already exists for.
  6. Click Anhören (listen) or Herunterladen (download).

Step by step: replace a greeting with a WAV file

  1. Open the user and select the greeting under Greetings.
  2. Check the Sprachcode.
  3. Under WAV-Datei hochladen, click Datei auswählen and select the file.
  4. Click Datei als Greeting übernehmen (apply file as greeting).
  5. Wait for the message Die Aufnahme wurde gespeichert. Aktivierung und Wiedergabequelle des Greetings bleiben unverändert.
  6. Click Anhören and check the result.

Step by step: generate a greeting from text

  1. Open the user and select the greeting.
  2. Click Mit ElevenLabs erstellen.
  3. Select a voice under Stimme.
  4. Enter the text under Ansagetext, at most 5000 characters.
  5. Click Vorschau erzeugen (generate preview) and listen to the preview. It is marked ElevenLabs-Vorschau · noch nicht übernommen.
  6. Click Greeting übernehmen. Only this step stores the recording in Unity.

Step by step: view the mailbox

  1. Open the user and scroll to the Mailbox section.
  2. Under Ordner (folder), choose between Posteingang, Gesendet and Gelöscht.
  3. Read the table with Status, Von, Betreff, Empfangen and Dauer (from, subject, received, duration). Markers such as Ungelesen, Dringend and Vertraulich are in the status column.
  4. Page with Zurück and Weiter.

Fields and options

Field / actionMeaning and use
Name, Alias, Rufnummer, E-Mail, SpracheColumns of the user list (name, alias, number, e-mail, language).
BenutzereinstellungenProperties of the user as delivered by Unity. Display only.
SprachcodeNumeric language identifier of the recording, 1 to 6 digits, for example 1031.
WAV-Datei hochladenMono, 8 kHz, PCM16 or G.711, at most 20 MiB.
StimmeVoices of the stored ElevenLabs account, with languages.
Ansagetext1 to 5000 characters.
Audiodatei herunterladenDownloads the recording or preview currently loaded as a file.
Mailbox / OrdnerPosteingang (inbox), Gesendet (sent), Gelöscht (deleted). Below it the number of messages and the size in bytes, as far as Unity delivers them.

Check the result and narrow down errors

  • Success: green message after applying, and the new recording under Anhören. Call the mailbox of the user to verify.
  • Bitte eine WAV-Datei mit höchstens 20 MiB auswählen. The file is too large or not a WAV file.
  • Unity benötigt Mono-WAV mit 8 kHz: PCM 16 Bit oder G.711 A-law/µ-law. Convert the file before uploading.
  • Die WAV-Datei ist unvollständig. Export the file again.
  • Bitte zuerst den ElevenLabs-API-Key im ACD-Bereich hinterlegen. Without a key, text to speech is not available.
  • ElevenLabs hat die Erstellung abgelehnt (HTTP …). Bitte API-Berechtigung und Guthaben prüfen. Check API permission and credit.
  • Bitte einen Text mit 1 bis 5000 Zeichen eingeben. The text is empty or too long.
  • Die Mailbox konnte mit den hinterlegten Berechtigungen nicht gelesen werden. The Unity account may not read the mailbox.
  • Dieser Benutzer hat keinen persönlichen Call Handler. There are no greetings for this user.
  • Bitte einen einfachen Suchtext ohne Steuerzeichen eingeben. The search accepts at most 100 characters and no brackets or quotation marks.

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