End-user portal

Profile picture, language, design and two-factor sign-in

Personal settings in the portal: photo, interface language, colour scheme and authenticator 2FA.

EasyUC · Version 4.8.7

In EasyUC: Enduser portal → Header → User menu

What it is for

In the header of the portal you set how the interface looks for you, and you protect your sign-in with a second factor.

Name, number, department and email address come from CUCM and are only displayed in the portal. The administrators can change them. You do not change password and PIN in the portal either.

With two-factor sign-in the portal asks for a six-digit code in addition to the password. An authenticator app on your smartphone generates the code.

Prerequisites

The enduser portal is switched on for your CUCM connection (Enable Enduser Local Site) and you can sign in.
For two-factor sign-in by app: an authenticator app for time-based codes on your smartphone. No special release by the administrators is needed.
If the administrators have switched on two-factor sign-in by email for everyone, you receive the code by email. Your user needs an email address for that.

Step by step: photo, language and design

Profile picture: on the Dashboard, click the round picture with your initials at the top left. In the Upload Picture window, select an image file and click Upload.
Language: click the flag in the header and select English, German or Spanish. The choice is saved for your user.
Design: click the palette icon and select one of the colour schemes Standard, Aurora, Nordic, Midnight or Sunset under Design.
Full screen: the icon with the arrows switches the full-screen view on and off.

Step by step: set up the authenticator

Click your name at the top right and then 2FA.
In the Enable 2FA window, click Set up authenticator.
Scan the displayed QR code with your authenticator app. If scanning is not possible, type the key shown below it into the app.
Under Six-digit code, enter the code the app shows.
Click Enable 2FA. The portal reports Two-factor authentication enabled.
To switch it off, open 2FA again, enter a current code and click Disable 2FA.

Fields and options

Fields and options
Field / action	Meaning and use
Photo	Profile picture on the dashboard. Without a picture the portal shows your initials.
Language	English, German or Spanish. At first sign-in the language from your CUCM user or your location applies.
Design	Colour scheme of the interface. Applies to your browser.
Six-digit code	Current code from the authenticator app. Exactly six digits.
Authenticator 2FA is active	Status display in the 2FA window when the second factor is set up.

Check the result and troubleshoot

Success with 2FA: sign out and in again. After the password, Enter your two-factor authentication code appears.
“Enter a valid six-digit code.”: the code is wrong or has expired. Check the time on your smartphone and use the current code.
After several wrong codes the portal locks the entry for a few minutes. Wait and then try again.
Smartphone lost or app deleted: the administrators can reset your authenticator. After that, sign-in works without a code again and you set up the authenticator anew.
“Unable to load 2FA settings.”: close the window and open it again.
Forgotten password or password change: the portal has no function for this. Contact the administrators.