Creating and editing CUCM users

What it is for

With Create you create a local user in the CUCM. EasyUC takes the basic settings from the user template of the selected location, adds your entries, writes the user to the CUCM via AXL and reserves the phone number in the EasyUC number plan. EasyUC builds the display name according to the naming rules of the connection.

You edit existing users in the user profile. It offers separate dialogs for master data with password and PIN, for the update from a template, for language, phone number, service profile and primary extension. For users from LDAP, the directory maintains the master data. For them, EasyUC offers only password, PIN, language, service profile and the template update.

Creating a user does not create a phone yet. With Save and Add Device you continue directly to device creation.

Prerequisites

• License module cucm.
• Creating: ROLE_APP_CREATE_ENDUSER. For Save and Add Device, ROLE_APP_CREATE_DEVICE in addition.
• Editing: ROLE_APP_UPDATE_ENDUSER and access to the user profile (ROLE_APP_VIEW_ENDUSER_PROFILE).
• An EasyUC location that your account is allowed to access.
• A user template that is assigned to this location. In template mode template2, the dialog additionally shows the Package field.
• A free user ID and a phone number from the number range of the location.
• For the Generate Password and Generate PIN buttons: the end-user password rules are activated in the system configuration.

Step by step: creating a user

1. Select the CUCM connection in the header.
2. Open EasyUC Cisco → Users → Users.
3. Click Create at the top right. The Create Enduser dialog opens.
4. Select the Location. Only then does the Template field appear.
5. Select the Template. Only then do the remaining fields appear. Changing the location clears the template again.
6. Enter UserID, First Name and Last Name.
7. Add Directory URI, E-mail, Department and Title as required.
8. Enter the Phone Number or click Get Free phone number. EasyUC then inserts the next free number of the location.
9. Enter the Mobile Number if required.
10. Assign Password and Retype Password as well as PIN and Retype Pin. The two entries of each pair must match.
11. Click Save. The dialog closes and the user appears in the overview.
12. Alternatively, click Save and Add Device. EasyUC opens the profile of the new user and the dialog for creating a phone.

Step by step: changing master data, password and PIN

1. Open the profile of the user and stay on the User details tab.
2. Click Edit Password / PIN. The Update dialog opens.
3. For local users, change First Name, Last Name, Directory URI, E-mail, Department, Title, Phone Number and Mobile Number. These fields are missing for LDAP users.
4. Enter a new Password with Retype Password or a new PIN with Retype Pin. Empty fields change nothing.
5. Use Generate Password or Generate PIN if required. The generated value is copied to the retype field automatically.
6. If the user has a mailbox and the connection has a voicemail integration, set Voicemail Password and Voicemail Pin below, each with its retype field.
7. Click Save.

Step by step: updating a user from a template

1. Open the profile of the user and click Update from Template.
2. Select the Location.
3. Select the Template. In template mode template2, additionally select the Package.
4. Click Save. EasyUC applies the settings of the template to the user again and reloads the profile.
5. Check the location, the service profile and the status tile Privileges Correct.

Step by step: changing language, phone number, service profile and primary extension

1. Open the profile of the user on the User details tab.
2. Language: click the pencil next to Language, select the Language in the Update user language dialog and save.
3. Phone number: click the pencil next to Phone Number, enter the new number in the Update Phone Number dialog and save. The pencil is missing for LDAP users.
4. Service profile: click the pencil in the Service Profile tile, select the profile in the Update user service profile dialog and save. Without a selection, System Default applies.
5. Primary extension: switch to the Voicemail tab and click the pencil next to Primary Extension.
6. In the Update Primary Extension dialog, select a line of the user under Select a Directory Number.
7. If the user has a mailbox, use the checkbox Should EasyUC also update the voicemail extension? to decide whether the extension of the mailbox is changed as well.
8. Click Save and check the Voicemail tab.

Fields and options

Check the result and troubleshoot

• Success when creating: the dialog closes without a red field message. Search for the user ID in the overview and open the profile. The Privileges Correct tile shows Correct if the template assigns the expected CUCM roles.
• Please select a location: the location is missing.
• Please select a template: in classic template mode the template is required.
• This value should not be blank.: last name, user ID or phone number is empty. The message appears at the affected field.
• Message of the form … and … do not match at password or PIN: the value and its repetition do not match.
• If the CUCM reports an error, for example because the user ID is already taken or the password does not meet the password policy, the dialog stays open and shows the message. Correct the value and save again.
• The fields for name and number are missing in the Update dialog: the user comes from LDAP. Change the master data in the directory and wait for the synchronization.
• This enduser has attached a voicemail extension: note in the dialog for the primary extension. Use the checkbox to decide whether the extension of the mailbox is changed as well.
• After a number change, check the profile, the assigned devices and the Voicemail tab together.
• The Generate Password and Generate PIN buttons are missing: the end-user password rules are not activated.