CUCM connection options
Enduser site and self-service
Switch on the enduser portal per CUCM connection and release single portal functions.
In EasyUC: Administration → CUCM & Provisioning → CUCM Connections → Actions → End-user site
What it is for
With this connection action you switch on the enduser portal for a CUCM connection and define which areas the endusers see there. Each connection has its own settings and its own portal address.
The switches control menu and server functions at the same time. A user cannot reach an area that is switched off by opening the page directly either.
The complete procedure with sign-in, two-factor sign-in and logo is in the chapter “Provide the enduser portal”.
Prerequisites
- Role
ROLE_APP_ADMIN. - Licence with enduser portal. For Enduser Phonebook the phonebook licence as well.
- The CUCM connection is set up and enabled.
- For Allow users to send faxes: SMTP is set up and a mail-to-fax gateway accepts PDF attachments.
- For Greeting speech to text: a service of your own over HTTPS that accepts a WAV file and returns the text as JSON.
- For Ecc Profile: the External Call Control Profile exists in CUCM.
Step by step
Fields and options
| Field / action | Meaning and use |
|---|---|
| Enable Enduser Local Site | Main switch of the portal for this connection. Default: off. |
| Forwarders on dashboard | Forwarders area on the start page. Default: on. |
| Busy control on dashboard | Busy control area on the start page. Default: on. |
| Allow users to change busy trigger | Users may set the busy trigger of their phones to 1 or 2. Needs busy control. Default: off. |
| Call history on dashboard | The user's own calls from the CDR data. Default: on. |
| User phones and line details | Devices menu item and device cards. Default: on. |
| Phone registration status | Status display per device. Needs the phones. Default: on. |
| Pickup groups on dashboard | The user's pickup groups. Default: on. |
| Hunt groups on dashboard | The user's hunt groups and the Group sign-in area. Default: on. |
| Fax inbox | Fax Inbox menu item for users with their own fax box. Default: on. |
| Allow users to send faxes | Fax sending as PDF through the gateway. Needs the fax inbox. Default: off. |
| Voicemail menu | Voicemails menu item. Default: on. |
| Greeting speech to text | Text view of greetings. Needs the voicemail menu. Default: off. |
| Fax gateway email pattern | Address with the placeholder {number}, for example {number}@fax.example.org. At most 254 characters. Without {number} the form reports an error. |
| Greeting transcription endpoint | Address that starts with https://. At most 2048 characters. |
| Transcription access token | Optional, at most 4096 characters. It is not delivered to the endusers. |
| Show Only Call Forward All | Hides all forwarding types except Forward All in the portal. Default: off. |
| Enduser Phonebook | Global and personal directory and block list in the portal. Default: off. |
| Ecc Profile | External Call Control Profile that is assigned to every number plan entry newly created in EasyUC. Below it is the Enduser CURRI address of this connection. |
| Enduser Device Request | Device and group requests in the portal. Group members may accept requests of other users. Default: off. |
| Voicemail Mailbox Panel | Message list in the portal. Default: off. |
| Voicemail Action Panel | Action area on the voicemail page. Depending on the setting, the window shows a note on whether the enduser sees the area. Default: off. |
| Voicemail Alternate Extension Panel | Alternate Extension area on the voicemail page. Default: off. |
Check the result and troubleshoot
- Sign in to the portal with a test user and compare menu and dashboard with the switches you set.
- “Enter a fax gateway email pattern containing {number}.”: the pattern does not contain the placeholder or is not a valid address.
- “Enter a valid HTTPS transcription URL.”: the address does not start with
https://. - Dependent switches without effect: Allow users to change busy trigger needs busy control, Phone registration status the phones, Allow users to send faxes the fax inbox and Greeting speech to text the voicemail menu.
- The Enduser Local Site action is missing in the Actions menu: the connection is disabled or the licence does not include provisioning.
- Administrator view and enduser view differ. An existing administrator function does not prove a release for endusers.