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4.8.7

Administration

CURRI search order and display formats

Define whether EasyUC searches the CUCM contacts or the EasyUC phonebook first.

EasyUC · Version 4.8.7

In EasyUC: EasyUC Cisco → Administration → Integrations & Communication → Phonebooks → CURRI Settings

What it is for

For an incoming call, the CUCM queries EasyUC through CURRI. EasyUC looks up the caller number in the phonebooks and returns the name that the phone displays.

This page defines which source is searched first and how the name is composed. The setting applies to the CUCM connection selected at the top.

Prerequisites

  • Access to the administration of the Cisco workspace, licence module cucm.
  • CURRI is connected in the CUCM and phonebooks are set up.

Step by step

  1. Open Administration → Integrations & Communication → Phonebooks → CURRI Settings.
  2. Select CUCM Personal Phonebook if EasyUC should search the user's CUCM contacts first and the personal EasyUC phonebook afterwards.
  3. Select EasyUC Personal/Global Phonebook if EasyUC should search the EasyUC phonebook first and the CUCM contacts only afterwards.
  4. Under EasyUC Contact Display Format, enter the display format for matches from EasyUC.
  5. Under CUCM Contact Display Format, enter the display format for matches from the CUCM contacts.
  6. Click Save.
  7. Call from a number that exists in both sources and check the display on the phone.

Fields and options

Field / actionMeaning and use
CUCM Personal PhonebookSearch order: the user's CUCM contacts first, then EasyUC.
EasyUC Personal/Global PhonebookSearch order: the EasyUC phonebook first, then the CUCM contacts.
EasyUC Contact Display FormatPlaceholders: {{firstName}}, {{lastName}}, {{department}}, {{email}}, {{city}}, {{country}}, {{company}}.
CUCM Contact Display FormatPlaceholders: {{firstName}}, {{lastName}}, {{displayName}}, {{email}}.

Check the result and troubleshoot

  • Under CURRI → Curri Logs you see for each call whether the result was Phonebook match or CUCM directory match.
  • If the display stays empty, the contact lacks the field that the placeholder uses.
  • If a contact exists in both sources, the search order decides which match is displayed.
  • The same formats can be opened on the CUCM connection under Actions → CURRI settings.

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