Key layout: lines, speed dial and BLF

What it is for

The Phone Buttons Support dialog shows the keys of a Cisco phone as they are arranged on the device. There you define which phone number is on which line key and assign speed dial destinations or busy lamp fields (BLF) to the remaining keys.

Which function a key can have is determined in the CUCM by the phone button template of the phone. EasyUC reads this template, shows each position with its type and, on saving, writes lines, speed dials and BLF entries to the device. For phones you select only the Number of lines. EasyUC then selects the matching phone button template for model, location and package itself. For device profiles (Extension Mobility) you select the template directly.

Keys of add-on modules appear in a separate area. Positions that the template knows but the phone does not offer in the current line mode remain visible as locked and are not lost on saving.

Prerequisites

• Licence module cucm and an active CUCM connection.
• Role ROLE_APP_UPDATE_DEVICE. Without this role the Phone Buttons Support button is missing.
• The device is a phone or a device profile of the Cisco series 6xxx, 7xxx, 8xxx or 9xxx. EasyUC does not offer the button for softphones, analogue ports and video devices.
• For phones: the CUCM contains phone button templates with the required number of lines for the model. With Template 2.0 they are stored per location under Templates → IP Phones & Video. If EasyUC cannot determine a number of lines, the dialog reports that the verified line counts are not available.
• For new lines: free numbers in the number plan of the location or existing CUCM lines.
• To remove a line with Create virtual device, additionally ROLE_APP_CREATE_DEVICE.

Step by step: open the dialog and define the number of lines

1. Open EasyUC Cisco → Users → Users and then the profile of the user.
2. Switch to the Phones & Phone numbers tab.
3. Click Phone Buttons Support on the required phone. In the phone list under EasyUC Cisco → Devices → Phones you reach the same dialog with Actions → Phone Buttons Support.
4. On the left, check the details of the device: model, registration status, Name, Description, Phone Template and Line mode.
5. In the CUCM configuration area, select the Location and, if offered, the Package. EasyUC then loads the line counts permitted for this model.
6. Under Number of lines, click the required number, for example 1 line or 3 lines. Numbers below the lines already assigned are locked.
7. Under Configured phone button template, check which template EasyUC has selected. The key view shows the new layout immediately.

Step by step: assign keys and save

1. Click a key in the device view. The dialog jumps to the edit field of this key.
2. For a key of type Line, click Choose number. In the selection window, select the mode Number plan or Existing CUCM lines and then the number.
3. If the number is already on other phones, EasyUC shows these phones. Confirm with Assign as shared line on key … if the number is to ring on this phone as well.
4. For a key of type Speed Dial, enter Number and Label. If the contact search of the CUCM connection is set up, you can take the entry from a contact with the search icon.
5. For a key of type Speed Dial BLF, enter a Destination or select a number from the CUCM below it. Add the Label.
6. For BLF keys, tick Call Pickup if the user may pick up calls for the monitored destination with this key.
7. To swap two entries, click the icon with the two arrows at the key field and select the target key under Switch the button number. Swapping is possible only between keys of the same type.
8. If required, open the Speed Dial (Abbreviated Dial) Settings area with Show and maintain the abbreviated dial indexes there.
9. You edit keys of key modules in the Add On Module(s) area in the same way.
10. Click Save. Only now does EasyUC write line assignments, speed dials and BLF entries to the CUCM. Cancel discards all changes.

Step by step: remove a line from a key

1. Open Phone Buttons Support for the phone.
2. Click Remove on the line key. The button is available from key 2 onwards. The first line cannot be removed here.
3. In the Remove Line dialog, select an option: Disassociate line, Create virtual device or Delete line. EasyUC offers only the options that are permitted for this line.
4. With Create virtual device, select Location and Package and, in the Virtual Device area, add the device that will carry the number in future.
5. Confirm with Save.

Fields and options

Check the result and troubleshoot

• After saving, the phone card in the profile shows the new lines. In the number list the key is shown for the number under On phones, for example L2.
• On the registered phone, new keys appear after the configuration has been applied. If the display remains old, restart the phone with Restart.
• “Verified line counts are currently unavailable. You can still save the current key layout.” EasyUC could not determine any line counts for device and location. Check the selected location and the phone button templates of the model.
• “This count does not provide enough room for the lines already assigned.” First remove lines from the upper keys or select a higher number.
• “The configured template could not be loaded.” The assigned phone button template is missing in the CUCM or does not match the model. Until this is corrected, Save remains locked.
• “This template does not provide enough room for the unsaved speed-dial or busy-lamp-field keys.” First save the open entries or select a number of lines with more free keys.
• “The CUCM line mode could not be read unambiguously. EasyUC displays five keys as a precaution; please check the phone vendor configuration.” Set the line mode of the phone unambiguously in the CUCM.
• Note on assigned lines that are not visible in the current button template: the phone has more lines than line keys. Increase the number of lines or remove lines.
• “This device has not set any line”: first assign a number to the first line key.