Soft Phones Reports

What it is for

Softphones such as Jabber clients accumulate in the CUCM when users change their device or leave the company. The softphone report captures the inventory at a point in time and lists the clients with model and status.

From within the report you select softphones and delete them. A separate view shows the softphones that have already been deleted.

Prerequisites

• Permissions View Soft Phone Reports Page (ROLE_APP_VIEW_SOFTPHONE_REPORTS_PAGE) and Create Soft Phone Reports (ROLE_APP_CREATE_SOFTPHONE_REPORTS).
• To delete clients Delete Soft Phones (ROLE_APP_DELETE_SOFTPHONE_FROM_REPORTS), to delete a report Delete Soft Phone Reports.

Step by step

1. Open Reporting → Bestand & Systemzustand → Soft Phones Reports (the menu group means inventory and system state).
2. Click Create Report and confirm the prompt.
3. Wait until the report shows the status success in the list.
4. On the report, click View Logs. The dialog Soft Phones Report shows device, model and status.
5. Select the softphones that are to be removed, or use Select All.
6. Click Delete Selected.
7. Check the result via Deleted Soft Phones.

Fields and options

Check the result and troubleshoot

• "A new soft phones report will be created! The process will run in the background!": The report appears in the list once it is complete.
• If the status stays on pending, check the background tasks.
• If deleting a client fails, the row shows the error with skip and retry.
• View Logs and Delete are only available for successful reports.