EasyUC for Cisco

Create pickup groups and manage members

Create Call Pickup Groups, set the notification and assign lines.

EasyUC · Version 4.8.7

In EasyUC: EasyUC Cisco → Groups → Pickup Groups

Images come from the EasyUC lab. Names and example values provide orientation. A different interface language is indicated beside the relevant image.

What it is for

In a pickup group (Call Pickup Group), members can answer a call that is ringing at a colleague's phone. In CUCM this is a Call Pickup Group with its own number; each line belongs to at most one group.

EasyUC creates the group from a template or from the Template 2.0 values of the location and assigns lines. The list shows each group as a card with number, partition, notification and members.

Prerequisites

Licence module cucm.
Permissions View Pickup Groups Page (ROLE_APP_VIEW_PICKUP_GROUP_PAGE), Create Pickup Groups (ROLE_APP_CREATE_PICKUP_GROUP) and Update Pickup Groups (ROLE_APP_UPDATE_PICKUP_GROUP).
In the previous template model, a pickup group template and a number range for pickup numbers. With Template 2.0, the enabled area Übernahmegruppen (pickup groups) with partition and number range at the location.

Step by step: Create a pickup group

Open Groups → Pickup Groups. The page is called Manage Pickup Groups.

Original view for this guide Go to step 1
Find the right pickup group by name and number. Its action menu leads to membership and group settings.

EasyUC · Lab/demo environment
Manage pickup groups and notifications

Assign lines to a pickup group and configure how users are notified of calls available for pickup.
Click Create.
Select the Location, with Template 2.0 optionally the Package, and in the previous model the Template.
Enter Name and Description.
Click Save. With Template 2.0, EasyUC assigns the pickup number from the number range of the location.

Step by step: Assign members

On the card, select Action → Manage Members.
Under Add members, search by user or phone number.
Add the line. Under Current members you remove lines again.
Close the dialog. There is no separate save step: "Changes take effect immediately in CUCM."

Step by step: Set the notification

Select Action → Modify Pickup Group.
Adjust Name and Description.
Select the Pickup Notification and enter the Pickup Notification Timer.
For a visual notification, enable Calling Party Info and Called Party Info.
Click Save.

Fields and options

Fields and options
Field / action	Meaning and use
Location	Required. Determines the templates or the Template 2.0 values.
Template	Required in the previous template model. With Template 2.0 this selection is omitted.
Name	Required. Name of the Call Pickup Group in CUCM.
Pickup Notification	Type of notification for the group members, as offered by CUCM.
Pickup Notification Timer	Delay in seconds before the notification appears.
Calling Party Info / Called Party Info	Only with Visual Alert and Audio and Visual Alert: which call data the notification shows.

Check the result and troubleshoot

The new group appears as a card with pickup number, partition and number of members.
"This pickup group has no members yet.": Assign lines through Manage Members.
If a line changes group, it loses its previous assignment. In CUCM a line belongs to only one Call Pickup Group.
"This feature is not configured or is disabled in Template 2.0 for the selected location.": Enable the area Übernahmegruppen in the template settings.
Logs on the page shows the log entries for pickup groups.