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4.8.7

EasyUC for Microsoft Teams

View Teams users

View the users of the Microsoft directory with their numbers, devices and calls.

EasyUC · Version 4.8.7

In EasyUC: EasyUC Teams → Teams → Teams Tenants → tenant → Users

What it is for

The Users section shows the users of this tenant’s Microsoft directory. The list comes straight from Microsoft Graph and is not maintained in EasyUC. It is for looking things up: who has which number, which Teams phone, which calls went through the SBC.

EasyUC uses the same Graph data in other places: the phonebook can import Teams users, the attendant console maps attendants to Teams accounts, and the agent workplace shows Teams presence. Without Graph access these functions stay empty.

You cannot change users here. Assign phone numbers in the Number plan section.

Prerequisites

  • Licence module teams. Without this module the EasyUC Teams workspace does not appear.
  • Role EasyUC Teams (ROLE_APP_TEAMS_WORKSPACE) with the sub-permission TENANTS (ROLE_APP_TEAMS_TENANTS). To switch and delete, also TENANTS bearbeiten (ROLE_APP_TEAMS_TENANTS_EDIT).
  • Graph credentials are stored and tested (directory ID, application ID, client secret).
  • The app registration has the application permission User.Read.All with admin consent.

Step by step

  1. Open Teams Tenants, click the tenant and select Users in the tenant bar.
  2. In Search, type name, e-mail, department or number. Every word of the search must occur somewhere in the entry.
  3. Under Entries per page, set 10, 20, 30, 40 or 50 and page with the arrows.
  4. Click a user or Details. The Teams user window opens.
  5. Read the key figures at the top: Account status, Telephone numbers, Physical Teams devices and Calls.
  6. Under User information, check display name, object ID and UPN.
  7. Under Telephone numbers and Teams phone number, check which numbers are assigned to the account.
  8. Under Calls, click a row to open the call details with the SIP flow.
  9. Close the window with Close. Reload fetches the list fresh from the directory.

Fields and options

Field / actionMeaning and use
User cardDisplay name, UPN, status Active or Disabled, job title and department, Phone number, Mobile, Email and office.
Object IDUnique identifier of the account in Microsoft Entra. You need it when you enter a Teams device at the attendant console by hand.
Telephone numbersContact fields from Microsoft Entra (business, mobile). They are not a telephony assignment.
Teams phone numberThe number assigned in Teams, with assignment status and technical details.
Physical Teams devicesCertified Teams phones of this user with model, health state, activity and serial number. Needs TeamworkDevice.Read.All.
CallsCalls of this user through the SBC with start, answer, end, From, To, direction, state, codec, remote IP, UUID, SIP Call-ID, duration and number of SIP messages.
Further detailsAs far as maintained in the directory: user type, employee ID, company, usage location, address, preferred language, on-premises synchronization and creation date.

Check the result and narrow down errors

  • Success: the total number of users is shown above the list, and the search returns hits.
  • “Microsoft Graph credentials are missing” Click Go to the settings, enter directory ID, application ID and client secret and click Test credentials.
  • “This tenant does not return any user.” The sign-in works, but the User.Read.All permission is missing or has no admin consent.
  • “No user matches this search.” Shorten the search; all words must be in the same entry.
  • “The users could not be loaded.” Check the Graph access and whether the client secret has expired.
  • The details show “No physical Teams devices assigned.” for the devices. This is normal for users who only use the Teams client.
  • The list is cached briefly. A change in Microsoft appears after about a minute at the latest and after Reload.

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