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4.8.7

EasyUC for Cisco

Groups at a glance: pickup, hunt groups, music on hold

Which group functions exist and in which order you set them up.

EasyUC · Version 4.8.7

In EasyUC: EasyUC Cisco → Groups

What it is for

The Groups menu combines three CUCM functions: Pickup Groups (Call Pickup), Hunt Groups (Hunt Pilot, Hunt List, Line Group) and MOH Sources (music on hold).

Pickup groups and hunt groups are displayed as cards. Each card shows the most important values and leads via Action to editing, member management and deletion. This chapter puts the functions into context; the click sequences are in the linked chapters.

Prerequisites

  • Licence module cucm and an active CUCM connection.
  • At least one of the permissions View Hunt Groups Page, View Pickup Groups Page or View MOH Sources Page. Without these permissions the menu is missing.
  • Locations, packages and either templates or Template 2.0 are set up.

Step by step

  1. First create the music on hold if hunt groups are to get a queue: Groups → MOH Sources.
  2. Create the pickup groups: Groups → Pickup Groups → Create.
  3. Create the hunt groups: Groups → Hunt Groups → Create. In the wizard you can select an existing pickup group or have a new one created.
  4. Assign members: on the respective card, Action → Manage Members.
  5. Set forwarding and queue of the hunt group: Action → Update.
  6. If required, enable Group sign-in so that users can sign in and out per hunt group.
  7. If required, set up the time-controlled login under Administration → CUCM & Provisioning → Hunt Group Login.

Fields and options

Field / actionMeaning and use
Pickup Groups cardName, description, pickup number, partition, number of members, notification, notification timer, calling party and called party information.
Hunt Groups cardName, description, Hunt Pilot with partition, alerting name, pickup and call counts from the CDRs.
Line Group cardName, ring time in seconds, distribution and number of members.
ActionFor hunt groups Update, Manage Members, Delete. For pickup groups Modify Pickup Group, Manage Members, Delete.
LogsLog of the group changes, in each case at the top right of the page.

Check the result and troubleshoot

  • If a menu item is missing, the corresponding page permission is missing.
  • A membership alone does not guarantee call delivery. Check registration, HLOG status and group sign-in of the line.
  • If the card shows no call counts, there is no CDR data for the Hunt Pilot. Check the CDR import.
  • Deleted hunt groups can be restored; the dialog asks whether the pickup groups should be restored as well.

Related chapters