Ensure hunt group login on a schedule

What it is for

A hunt group cannot be reached if all members have logged out via HLOG. The hunt group login prevents this for defined periods.

During the periods, EasyUC checks whether at least one member is logged in. If nobody is logged in, EasyUC logs in the members selected for this and sends an e-mail if required. This is a different function from the group login, with which users control their participation per group themselves.

Prerequisites

• Access to the administration of the Cisco workspace, licence module cucm.
• An existing hunt group with a line group and members.
• For the notification: a working SMTP configuration.

Step by step

1. Open Administration → CUCM & Provisioning → Hunt Group Login. The page is called Hunt Group Login Setup.
2. Click Add New.
3. Select the hunt group for which notification and automatic setup are to be enabled.
4. Under Select members for auto login, select the members for each line group.
5. Tick Would you like to send an e-mail about all logged-out members? if a message is required.
6. Under Write an e-mail message, enter the text and, below it, the recipient addresses. Use add new email field to add addresses.
7. Under Set auto-login periods, select the days.
8. For each day, select the Timezone and use Add to add periods with Start and End.
9. Click Save.

Fields and options

Check the result and troubleshoot

• The list shows for each setup the members, the periods per day, the e-mail dispatch and the state enabled or disabled.
• "Attention! This hunt group was already configured – you are in edit mode": you are changing an existing setup.
• If the login does not take effect, check the time zone and the period and whether the setup is enabled.
• If no e-mail arrives, check the SMTP configuration and the addresses.
• EasyUC only logs members in when no member is logged in. If a single member is logged in, the state stays unchanged.