CCX applications, scripts, prompts and documents

What it is for

In the CCX, an application links a number (trigger) to a script and its parameters. Under Applications you see all applications with type, script, status and maximum sessions and can change description, status, script, fallback script and script parameters. This part of the interface is labelled in German in version 4.8.7, also when the interface language is English. Labels and messages are quoted as shown.

Under Script, Documents and Prompts you browse the repositories of the CCX. EasyUC opens a script in AEF format as a flow diagram with steps, connections and variables. The original remains unchanged.

In the diagram you can create a local draft for planning and export it as a JSON file. Such a draft is not an executable CCX script. Changing and publishing AEF files is not available in this version. Documents and prompts are only listed.

Prerequisites

The CCX connection is set up and bound to the active CUCM connection.
Viewing applications: ROLE_APP_CCX and ROLE_APP_CCX_APPLICATIONS. Changing: additionally ROLE_APP_CCX_APPLICATIONS_EDIT.
Viewing scripts and inspecting AEF files: ROLE_APP_CCX_SCRIPTS. Editing a local draft: additionally ROLE_APP_CCX_SCRIPTS_EDIT.
Viewing documents and prompts: ROLE_APP_CCX_DOCUMENTS or ROLE_APP_CCX_PROMPTS.
Administrators (ROLE_APP_ADMIN, ROLE_OWNER, ROLE_ADMIN or ROLE_SUPER_ADMIN) have all the permissions listed.
For a script change: the new script is already in the script repository of the CCX.

Step by step: change an application

Open Contact Center Express → Applications.
Find the application with Suchen and click its name.
Click Bearbeiten.
Change Beschreibung (description), Status (Aktiviert or Deaktiviert), Maximale Sessions, Script or Fallback-Script.
Change individual values under Script-Parameter. To do so, clear the checkbox Script-Standard verwenden (use script default) on the parameter and enter the CCX expression. Texts stay in quotation marks, expressions such as P[…] or SP[…] are kept.
If you change the script: first tick Script-Standard verwenden on all parameters. EasyUC loads the parameters of the new script after saving.
Click Änderungen prüfen and check the table Einstellung / Bisher / Neu.
Tick Ich habe die Änderungen geprüft. Beim Speichern wird die aktive CCX-Konfiguration geändert. and click Jetzt im CCX speichern.

Step by step: open a script as a flow diagram

Open Contact Center Express → Script.
Click a folder to enter it. Eine Ebene zurück (one level up) takes you up. The current path is shown next to it.
Click the name of a script. Alternatively, click Script als Ablauf öffnen in an application.
Click a step in the diagram. Beschriftung (label), Kommentar, Eigenschaften (properties) and Ausgänge (outputs) appear on the right.
Zoom in or out with + and −. Ansicht zurücksetzen sets 75 %.
Read the Script-Variablen table at the bottom with name, type and default expression.
Click Original-AEF herunterladen to save the file unchanged.
To inspect a file you have locally, click AEF / Entwurf öffnen and select an .aef or .json file of up to 8 MiB.

Step by step: create a planning draft

Open a script as a flow diagram.
Click Lokalen Entwurf bearbeiten (edit local draft).
Change label, comment or properties of a step and click Eigenschaften im Entwurf übernehmen.
Insert a step with Schritt hinzufügen and Zum lokalen Entwurf hinzufügen. Connect it with Neue Verbindung, Ausgang / Bedingung and Verbindung im Entwurf hinzufügen.
Click Entwurf exportieren (.json). The file name ends in .flow-draft.json. The badge Nicht exportiert (not exported) disappears.
Originalansicht returns you to the stored flow.

Fields and options

Fields and options
Field / action	Meaning and use
Name, ID, Typ	Display only. EasyUC does not change these values.
Beschreibung	Free text for the application.
Status	Aktiviert (enabled) or Deaktiviert (disabled). A disabled application does not accept calls.
Maximale Sessions	Integer from 1 to 2147483647. Upper limit of simultaneous sessions of this application.
Script	Path of the script in the CCX repository.
Fallback-Script	Script the CCX uses when the main script cannot be executed.
IVR Survey	Only visible if the application has the field. At most 128 characters. Not together with Dispatch-ID.
Dispatch-ID	Only visible if the application has the field. At most 24 characters.
Script-Parameter	Per parameter, name and type from the script and the value as a CCX expression. Script-Standard verwenden means: no override in the application, the default value of the script applies.
Fallback-Script-Parameter	The same logic for the fallback script.
Typ, Pfad, Größe, Geändert, Geändert von	Columns of the repository lists Script, Documents and Prompts (type, path, size, modified, modified by).

Check the result and narrow down errors

Success: Änderungen wurden im CCX gespeichert. Then test the application with a call to its trigger.
Maximale Sessions muss eine ganze Zahl zwischen 1 und 2147483647 sein.
IVR Survey und Dispatch-ID können nicht gleichzeitig gesetzt werden.
Bei Scriptwechsel alle Script-Parameter auf Standard setzen. Die neuen Parameter werden nach dem Speichern aus CCX geladen.
Bei Wechsel des Fallback-Scripts alle Fallback-Parameter auf Standard setzen.
Nur AEF-Scripts können geöffnet werden. and System-Scripts sind über dieses Repository nicht verfügbar. The diagram is available for your own AEF files only.
Dateien dürfen höchstens 8 MiB groß sein. and Bitte eine AEF-Datei oder einen EasyUC-Entwurf (.json) auswählen. concern AEF / Entwurf öffnen.
Dieser Bereich oder Ordner ist auf dem CCX nicht verfügbar. The folder no longer exists. Navigate again with Eine Ebene zurück.
Yellow Hinweise zur Darstellung in the diagram name steps that could not be displayed completely.
When you leave with an open draft, EasyUC asks: Lokalen Ablaufentwurf ohne Export verwerfen? Im CCX wurde nichts geändert.