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4.8.7

CUCM connection options

Voicemail Device Notification SMTP

Default for the SMTP notification of new Unity Connection mailboxes: events, recipient, text.

EasyUC · Version 4.8.7

In EasyUC: EasyUC Cisco → Administration → CUCM & Provisioning → CUCM Connections → Actions → Voicemail notification (SMTP)

What it is for

Cisco Unity Connection can inform users about new messages by e-mail. For this, every mailbox has an SMTP notification device. With this action you define how EasyUC configures this device when it creates a mailbox for a user.

If the function is active, EasyUC enables the user's SMTP device in Unity Connection after creating the mailbox and transfers the delay, repetition, recipient, texts and the list of events. EasyUC first replaces placeholders such as {{email}} with the user's data.

The default applies to mailboxes that EasyUC creates afterwards. Saving does not change existing mailboxes.

Prerequisites

  • License with provisioning (provisioning). Without it, the entry is missing from the Actions menu.
  • Sign-in as an administrator. In the menu definition, the Administration menu is assigned only to the role ROLE_APP_ADMIN.
  • The CUCM connection is enabled. For a disabled connection, Actions shows only Enable Connection.
  • The connection has a voicemail integration with Cisco Unity Connection.
  • Unity Connection can send e-mails (SMTP relay set up in Unity Connection).

Step by step

  1. In the header, select the EasyUC Cisco workspace.
  2. In the menu, open Administration → CUCM & Provisioning → CUCM Connections. The page is titled Manage CUCM Connections.
  3. In the row of the connection you want, click Actions. The Menu popover opens.
  4. Click Voicemail Device Notification SMTP. The Voicemail notification (SMTP) dialog opens.
  5. Read the available placeholders in the information box at the top.
  6. Switch on Enable. The remaining fields appear.
  7. In Delay before the First Notification Attempt, enter the delay before the first notification (0 to 15).
  8. Switch on Repeat Notification if there are Still New Messages if a reminder is wanted, and enter the interval in Notification Repeat Interval (0 to 15).
  9. In the Event Type table, tick the events that trigger an e-mail. In the Urgent Only column you restrict an event to urgent messages.
  10. In To, enter the recipient address. The default {{email}} uses the user's e-mail address.
  11. In From, enter the sender value.
  12. Fill in Message Header, Message text and Message Footer.
  13. With the three switches at the end, select which additional details Unity Connection includes in the text.
  14. Click Save (top right or at the bottom of the dialog). After a successful save, the dialog closes and the message Success appears. Cancel discards your entries.
  15. Create a mailbox for a test user and check its SMTP notification device in Unity Connection.

Fields and options

Field / actionMeaning and use
EnableSwitches on the default. Default: off.
Delay before the First Notification AttemptDelay before the first attempt. Integer from 0 to 15, default 0. The German interface shows this label in English as well.
Repeat Notification if there are Still New MessagesDefault: off. Displays the repeat interval.
Notification Repeat IntervalInterval between repetitions. Integer from 0 to 15, default 0. Without repetition, EasyUC transfers 0.
All MessagesNotifies for every message. If the option is on, the form locks All Voice Messages, Dispatch Messages and Fax Messages and resets them.
All Voice MessagesNotifies for new voice messages. If the option is on, the form also switches on Dispatch Messages and locks it.
Dispatch MessagesNotifies for dispatch messages.
Fax MessagesNotifies for new faxes.
Urgent OnlyColumn next to the four events above. Restricts the event to urgent messages. Selectable only if the event itself is on.
Calendar Appointments / Calendar MeetingsNotifies for calendar appointments or meetings.
ToRecipient address of the notification. Required, default {{email}}. The German interface labels this field Bis.
FromSender value of the notification device.
Message Header / Message text / Message FooterText blocks of the e-mail. Placeholders are allowed.
Include Message Information in Message TextIncludes details about the caller. Default: on.
Include Message Count in Message TextIncludes the number of messages. Default: on.
Include a Link to the Cisco Unity Connection Web Inbox in Message TextDefault: off.
Placeholders{{firstName}}, {{1FirstLetterFirstName}}, {{2FirstLetterFirstName}}, {{3FirstLetterFirstName}}, {{lastName}}, {{userID}}, {{department}}, {{phoneNumber}}, {{email}}, {{primaryExtension}}. In addition, the custom user fields created for the connection.

Checking the result and narrowing down errors

  • Success: for a newly created mailbox, the SMTP notification device in Unity Connection is active and carries your values.
  • Field error for delay or interval: only values from 0 to 15 are permitted.
  • Field error for To: the field must not be empty when the function is enabled.
  • No event ticked: EasyUC then transfers no events, and no notification is ever sent.
  • Existing mailboxes remain unchanged. Adjust their notification device in Unity Connection.
  • No e-mail arrives: Unity Connection handles the sending. Check the SMTP delivery there and the user's recipient address.
  • Short repeat intervals generate many e-mails. Check the value before you create many mailboxes.

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