Set up call forwarding in the enduser portal

What it is for

With call forwarding, calls for your number go to another destination, for example a mobile phone, a colleague or your voicemail. You set this per number.

The portal writes the setting directly to the line in CUCM. It therefore applies at once and on all phones that use this number.

The administrators determine which destinations can be reached through the calling permissions of the line. For Forward All you can also create a schedule with different destinations per weekday and time.

Prerequisites

• The enduser portal is switched on for your CUCM connection (Enable Enduser Local Site) and you can sign in.
• At least one number is assigned to you.
• If the administrators have switched on Show Only Call Forward All, you see only Forward All. The other forwarding types are hidden.
• For forwarding to Voicemail, a voicemail number must be stored for your connection.

Step by step: set a forwarding

1. Click Call Forward Settings in the menu.
2. Click Select a Line at the top right and select the number to be forwarded.
3. Enter the destination number in the text field of the forwarding type you want, for example Forward All. Enter the number the way you would dial it on the phone.
4. If voicemail should answer instead, tick Voicemail.
5. Adjust Forward No Answer Timer if needed. The value states after how many seconds an unanswered call is forwarded.
6. Click Save.
7. To cancel a forwarding, clear the destination field, untick Voicemail and click Save.

Step by step: schedule for “Forward All”

1. Select the number and click schedule next to Forward All.
2. In the Edit Call Forward Schedule window, select one or more weekdays under Select a day.
3. Select the Timezone for each day.
4. Click add next to Periods. Enter the destination and select start and end of the period.
5. Create further periods or days. remove deletes a period or a day.
6. Click Save. Schedule Set appears below the destination field.
7. To delete the schedule, click the icon next to Schedule Set. The portal reports Schedule Deleted.

Fields and options

Check the result and troubleshoot

• Success: the portal shows a success message. Call your number from another phone and check that the destination rings.
• “CSS is not set for this option”: the line has no calling permission for this forwarding type. The field is locked. Contact the administrators.
• “Invalid destination … only digits, * and # (optionally with a leading +), at most 50 characters.”: the destination contains characters that are not allowed or is too long.
• “CFNADuration should be greater than or equal to 1 and less than or equal to 300 for Directory Numbers”: the timer is outside 1 to 300 seconds.
• “You need to specify at least one day” or “Some periods overlap with another period …”: a day is missing in the schedule or periods overlap.
• The destination does not ring although the setting was saved: the calling permission of the line does not allow the destination. The administrators decide this in CUCM.
• “Deleting the destination will remove the schedule!”: notice from the portal. If you remove the destination of Forward All, the schedule is dropped as well.