Remote control: several phones at once

What it is for

The Remote control page shows the screens of up to 10 Cisco phones side by side. It is suited to acceptance tests, training and troubleshooting when several phones need to be watched at the same time, for example both sides of a test call.

Each tile is a phone control session. For this, EasyUC enables web access on the phone, associates the device with the application user of the phone control and fetches the screen through the phone's web server. When you remove a tile or leave the page, EasyUC ends the sessions and removes the association again.

Show phone opens a single phone in a large view with drawn keys and a dial field. The dialog uses the same session as the tile. A second consent on the phone is not required.

Prerequisites

License module cucm.
Role ROLE_APP_UPDATE_DEVICE. Without it the page shows You are not allowed to remote control this phone.
Phone Control is enabled on the active CUCM connection. Only then does the menu item Remote Control appear. If the page is opened directly without this setting, it reports Phone control is not enabled for this CUCM connection.
The phones are registered and belong to the Cisco 7xxx, 8xxx or 98xx series.
The EasyUC appliance reaches the phones on the network via HTTP. If Request consent on the phone is switched on, the phone must also reach the appliance via HTTP.

Step by step: select and watch phones

Open EasyUC Cisco → Devices → Remote Control.
Use the buttons Name, Description or Number to choose what is searched.
Click in the field Search and select phones (up to 10) … and type the search term. Each search returns up to 10 hits.
Select the phones from the list. A green dot marks registered devices. Devices that cannot be controlled are grayed out and state the reason.
Each selected phone appears as a tile. It first shows Loading phone …, then Preparing the phone …, then the screen.
If the connection requires consent, the tile shows Consent on the phone required. Click Connect or, at the top, Connect all. The user confirms the prompt on the phone. The tile counts down the waiting time.
Watch the screens. The tiles load a new image about every 5 seconds.
Remove a phone with Remove on the tile or with the × in the selection field.

Step by step: operate a phone and dial

On the tile, click Show phone. The button is active as soon as the tile shows the screen.
The Phone Control dialog shows the phone as a drawing. Click line keys, softkeys, digits or navigation keys to press them on the phone.
For a call, enter the number in Number to Dial and click Call or press the Enter key.
With Enlarge screen you see only the display with line keys and softkeys. Whole phone switches back. The browser remembers the setting.
Close the dialog with Close. The tile keeps running. Only one phone can be open in the large view at a time.

Fields and options

Fields and options
Field / action	Meaning and use
Counter “… of 10”	Number of selected phones next to the page title. At 10 a note appears asking you to remove a phone first.
Search by	Switch Name, Description, Number for the phone search.
Remembered selection	The selection is stored in the browser per CUCM connection and user and is loaded again the next time the page is opened.
Tile	Shows the model image, registration dot, device name, model, description and the screen.
Show phone	Opens the large view with keys and dial field. There the image loads about every 2.5 seconds.
Remove	Ends the session of this phone and takes the tile off the page.
Connect / Connect all	Only when consent is required. Starts the request on one phone or on all phones that are not yet connected.
Check again	On blocked tiles. Reads the phone from the CUCM again, for example after it has registered.
Reconnect / Ask again	After an error, a rejection or a timeout. Creates a new session with the current IP address.
Cancel	Cancels the preparation or the wait for consent.
Consent on the phone	Setting of the CUCM connection. Waiting time 10 to 120 seconds, default 30.
Session duration	The server ends a session without access after 120 seconds. A hidden browser tab keeps the sessions open but does not load images.

Check the result and troubleshoot

Success: the tile shows the current screen, and a key press in the dialog is visible in the image shortly afterwards.
Menu item missing: phone control is not enabled on the active connection, or the role ROLE_APP_UPDATE_DEVICE is missing.
Tile Not registered, Model cannot be remote controlled, Not a phone – cannot be remote controlled or Phone control not enabled: fix the cause and click Check again.
Phone no longer found: the remembered device no longer exists in the CUCM. Remove the tile.
The user declined remote control on the phone. or No answer on the phone.: coordinate with the user and click Ask again.
The phone did not load the request (check the Admin API address for the phone).: the phone does not reach the appliance via HTTP. Enter the Admin API address for the phone on the connection.
The phone rejects the login (CiscoIPPhoneError 4).: check web access, the authentication URL of the CUCM and whether the application user is locked.
CUCM does not accept the password of …: enter a new password under Phone Control on the connection.
The phone cannot be reached (check IP address, network, web access). or No connection to the phone.: check routing and firewall between the appliance and the phone network.
Another request is changing the phone assignment right now – please try again.: EasyUC creates sessions one after another and repeats the attempt itself. If the message remains, click Reconnect.
The session has expired.: the session was not used for some time. Click Reconnect.
The phone did not accept the key.: the phone rejected the key press, for example because the key has no function in the current state.
Note There is no key drawing for … – the screen and dialing still work.: the drawing for this model is missing. Use the dial field.