Cisco & operations
Create and equip new Cisco users
From a new CUCM user to the right phone: choose the location and defaults, allocate a number and check device provisioning.
6 stepsExplore
EASYUC IN PRACTICE
From the first click to a complete workflow.
See how EasyUC helps you complete real tasks. Choose an example and follow the workflow, with genuine screens, exact menu paths and the result you can expect.
Explained step by stepReal screenshots you can enlargeCisco, Teams and shared workflows
Cisco & operations
Offboard users with a reviewed deletion plan
Remove an employee’s phones, lines and services in a controlled sequence. Review shared resources and decide what to retain before deletion.
6 stepsExplore
Cisco & operations
Equip groups of users with the CSV wizard
Provision multiple existing CUCM users together: import a CSV, review locations and devices, and deploy the required services step by step.
6 stepsExplore
Cisco & operations
Inspect and operate Cisco phones remotely
View and operate a user’s phone remotely. Monitor supported devices together, inspect displays and keys, and narrow down a support issue.
6 stepsExplore
Cisco & operations
Plan numbers and identify overlaps
Find available numbers, understand current assignments and check overlaps, including during parallel operation with another phone system.
6 stepsExplore
Cisco & operations
Assess daily operations from the dashboard
Review voice operations in one place: check nodes, registrations and changes, then move from an issue to the relevant detail view.
6 stepsExplore
Cisco & operations
Trace changes and assess recovery options
Trace changes made through EasyUC and directly in CUCM. Investigate sources, results and before/after values, and assess available backups for recovery.
6 stepsExplore
Microsoft Teams
Give a new employee a Teams phone number
Find an available number, choose the right account and review what Microsoft Teams will change before assigning it.
6 stepsExplore
Microsoft Teams
Connect a Teams service number to its call flow
Follow the connection from the integrated SBC and tenant certificate through the script number, voice route and a test call.
6 stepsExplore
Presence Sync
Show Cisco calls in Teams presence
Match users unambiguously, preview a confirmed Cisco call in a dry run, then enable the required presence direction.
6 stepsExplore
Presence Sync
Connect Webex and Teams through native presence
Prepare Cisco’s integration, bind the correct Webex organisation and observe presence changes in EasyUC.
6 stepsExplore
Call features
Set up an agent workspace for daily service
Prepare an agent account, team and directory, then use call offers, conversation context, wrap-up and personal history together.
6 stepsExplore
Call features
Organise reception with a queue and managed transfers
Configure a console with numbers, attendants, devices, contacts and opening hours, then test the full path through answering and transfer.
6 stepsExplore
Cisco & operations
From a ServiceNow ticket to a voice-service task
A service desk requests voice services for an employee. EasyUC processes the task and returns its status, phone number and result through the Public API and webhooks.
6 stepsExplore
Captures come from the EasyUC lab and demo environment. Captions identify setup and simulation states. If the interface is not yet available in your language, its original language is labelled. Available features depend on the version, permissions and configured connections.