Sign in to the enduser portal and read the dashboard

What it is for

In the enduser portal you manage your own telephony in the browser: call forwarding, line keys, voicemail, fax, phonebook and groups. You see only your own devices and numbers.

You sign in with the same credentials that apply to your user in Cisco Unified Communications Manager (CUCM). The portal checks the password directly on CUCM and does not store it.

After sign-in you arrive at the Dashboard. It brings together call list, forwarders, busy control, devices and groups on one page.

Prerequisites

• Your administrators have switched on the portal for your CUCM connection (Enable Enduser Local Site).
• You know the portal address. It has the form https://<address>/enduser/.
• You have a CUCM user with a password. Your user has been imported into EasyUC by the administrators.
• The administrators define per connection which areas the dashboard shows: Call history on dashboard, Forwarders on dashboard, Busy control on dashboard, User phones and line details, Pickup groups on dashboard, Hunt groups on dashboard.

Step by step: sign in

1. Open the portal address in the browser.
2. Enter your user ID in the CCM user ID field.
3. Enter your password in the Password field.
4. Select your cluster in the list below if several are offered. If the administrators gave you a link with ?connection=…, the right cluster is already selected.
5. Click Sign In.
6. If the page Enter your two-factor authentication code appears: enter the six-digit code from your authenticator app or from the email and click Sign In again.
7. To sign out, click your name at the top right and then Logout.

Step by step: read the dashboard

1. Your greeting with number, department and email address is at the top. Refresh reloads all areas.
2. The three tiles Global Phonebook, Personal Phonebook and Blocked Numbers show the number of entries and lead directly to the respective page.
3. The Call List area shows your recent calls.
4. The Forwarders area shows who forwards calls to your lines. If it says “No calls are being forwarded to your lines.”, there is no such forwarding.
5. The Busy control area shows from how many calls your line reports busy.
6. The My Devices area has one card per phone with model, device name, numbers and registration status. Manage devices opens the Devices page.
7. Below follow Group sign-in, Pickup Groups and Hunt Groups with their members.

Fields and options

Check the result and troubleshoot

• Success: you see “Hello, <your first name>” and your number below it.
• “Username or password is incorrect”: check user ID, password and the selected cluster. If the error remains, contact the administrators. Your user may not have been imported for the portal yet.
• “Too many failed sign-in attempts. Please wait a moment and try again.”: wait a moment. Further attempts extend the waiting time.
• “The enduser portal is disabled for the selected cluster. Please contact your administrator.”: the portal is not switched on for this cluster. Select the right cluster or ask the administrators.
• “The code is not valid”: the two-factor code is wrong or has expired. Use the current code.
• “Sign-in is currently unavailable. Please try again.”: technical problem. Try again later and report it if it recurs.
• An area of the dashboard is missing: the administrators have not released it for your connection.