Music on hold and MoH sources

What it is for

Callers hear music on hold while they are on hold or waiting in the queue of a hunt group. In the CUCM this requires an MOH Audio Source whose file is present on every MoH server.

EasyUC handles both: it creates the source and uploads the file to the MoH servers that are selected on the CUCM connection. You see the progress per node.

Prerequisites

• Licence module cucm.
• Permissions View MOH Sources Page (ROLE_APP_VIEW_MOH_SOURCE_PAGE), Create MOH Sources, Update MOH Sources and Delete MOH Sources, depending on the task.
• The nodes are selected on the CUCM connection under Actions → MoH servers.
• An audio file is available.

Step by step: Create a source

1. Open Groups → MOH Sources. The page is called Manage MoH Sources.
2. Click Create.
3. Enter the Name.
4. Select the audio file under File.
5. Click Save.
6. Wait until the Status of the source shows Success, and check the rows per Node.
7. Then select the source where it is needed, for example as Moh Audio Source in the queue of a hunt group.

Step by step: Replace the file or retry the upload

1. On the source, select Actions → Update Sound File.
2. Select the new File and click Save.
3. Select Actions → Retry Upload if individual nodes have failed.

Fields and options

Check the result and troubleshoot

• Success on all nodes means: the file is present on every selected MoH server.
• Success Partial: at least one node is missing. Check whether it is reachable and use Retry Upload.
• File Convert Error: EasyUC could not convert the file. Use a different audio file.
• "Not Managed by EasyUC": the source was created directly in the CUCM. File actions are not available for it.
• If you delete a source that is still in use, the music on hold of the affected objects changes.