End-user portal

Request devices and group memberships

Apply in the portal for an additional device or for membership in a pickup or hunt group.

EasyUC · Version 4.8.7

In EasyUC: Enduser portal → Devices → Requestable Devices / Dashboard → Request

What it is for

With requests you apply for things you may not set up yourself: an additional device, for example a Jabber client, or adding your number to a pickup group or hunt group.

Device requests go to the administrators. If they accept the request, EasyUC creates the device in CUCM with the settings of your location.

Group requests go to the members of the group. Any member can accept or reject the request. On acceptance EasyUC enters your number into the group in CUCM.

Prerequisites

The enduser portal is switched on for your CUCM connection (Enable Enduser Local Site) and you can sign in.
The administrators have released Enduser Device Request. Otherwise the Requestable Devices area, the Request button and the Requests Log are missing.
For device requests: User phones and line details is released and a package with suitable templates is assigned to your location.
For group requests: Pickup groups on dashboard or Hunt groups on dashboard is released and a number on a device of your own is assigned to you.

Step by step: request a device

Click Devices in the menu.
Go to the Requestable Devices area. It lists the device types you can apply for.
Click Request on the device you want.
Confirm the prompt with Yes.
The card now shows the status in pending. After the administrators have decided, it shows accepted or rejected.
After acceptance the new device appears under My Devices.

Step by step: request or decide on a group membership

Open the Dashboard and go to Pickup Groups or Hunt Groups.
Click Request and select the number to be added.
Find the group in the window. view users shows which members receive the request.
Click request in the row of the group. If a hunt group has several line groups, select the one you want.
The group appears with the status in pending and the requested number.
As a member of a group you see other users' requests below the members, marked User Requests. Click accept or reject and confirm the prompt.
Open the Requests Log at the bottom to see all your requests with their status.

Fields and options

Fields and options
Field / action	Meaning and use
Requestable Devices	Device types from the package of your location that you do not have yet.
Request status	in pending, accepted, rejected or auto resolved by system.
Group Name	Name of the pickup group or hunt group in the request window.
Users who will receive the request	Members of the group. Any member may decide.
Select a Request Type	Filter in the requests log: Pickup Group, Hunt Group, Jabber for Android, Jabber for IPhone, Jabber for Tablet, Jabber for PC.
Filter by status	Filter in the requests log by status.
Resolved at / Processed by	In the requests log: time of the decision and who decided.

Check the result and troubleshoot

Success: message “Request Sent!” and the request is shown as in pending in the portal.
“Unable to Request Devices, please contact your System Administrator!”: no package is assigned to your location or your location could not be determined. Contact the administrators.
“No requestable devices found!”: the package of your location contains no further device types for you.
“You are not allowed to make a group request!”: requests are not released for your connection.
“You are not a member of this pickup group.”: you tried to decide on a request for a group you are not a member of.
The request stays in pending for a long time: for devices the administrators decide, for groups a member of the group. Talk to the person responsible.