The user profile

What it is for

The user profile is the working page for a single CUCM user. It combines master data, phones, lines, voicemail, groups, Single Number Reach, call list and change history in tabs. From here you create phones, change password and PIN, assign language and service profile and delete the user.

When the profile is opened, EasyUC reads the data from the CUCM and, where connected, from Unity Connection and Contact Center Express. The connection setting for loading the widgets defines which areas are loaded immediately. You load all other areas on demand with Load data. This keeps the page fast on large clusters.

For helpdesk accounts there is a basic profile. It shows only the master data and, if required, allows password and PIN to be set. Phones, lines and groups are neither loaded nor displayed in this case.

Prerequisites

Licence module cucm.
Full profile: ROLE_APP_VIEW_ENDUSER_PROFILE. The role includes the sub-roles for the individual areas, which can also be granted individually.
Phones & Phone numbers tab: ROLE_APP_VIEW_ENDUSER_PROFILE_DEVICE, ROLE_APP_VIEW_ENDUSER_PROFILE_DP_LOGIN, ROLE_APP_VIEW_ENDUSER_PROFILE_ASSOC_LINE or ROLE_APP_VIEW_TRANS_PATTERN_PAGE.
Voicemail tab: ROLE_APP_VIEW_ENDUSER_PROFILE_VOICEMAIL or the Unity permission for users. In addition, the connection must have a voicemail integration, or Unity Connection must be bound to this connection.
CCX Agent tab: Contact Center Express is set up for this connection and your account has the CCX permission for agents.
Pickup Groups & Hunt Groups tab: ROLE_APP_VIEW_ENDUSER_PROFILE_PICKUP_GROUP or ROLE_APP_VIEW_ENDUSER_PROFILE_HUNT_GROUP.
Single Number Reach tab: ROLE_APP_VIEW_ENDUSER_PROFILE_RD. Call list tab: ROLE_APP_VIEW_ENDUSER_PROFILE_CDR. History tab: ROLE_APP_VIEW_ENDUSER_PROFILE_LOG.
Changing master data, password, language, service profile and busy trigger: ROLE_APP_UPDATE_ENDUSER. Deleting: ROLE_APP_DELETE_ENDUSER. Creating a phone: ROLE_APP_CREATE_DEVICE. Logging in to a phone: ROLE_APP_ENDUSER_EM.
Basic profile: ROLE_APP_VIEW_ENDUSER_PROFILE_LIMITED without ROLE_APP_VIEW_ENDUSER_PROFILE and without an administrator role. For changing password and PIN, additionally the sub-item Change enduser password and PIN (ROLE_APP_ENDUSER_PASSWORD).

Step by step: open and read the profile

Open EasyUC Cisco → Users → Users and click the card of the user. The page is called Profile.
In the User details tab, read the user card: origin (LDAP or local), location, name, and below it department, title or user ID.
Check the four status tiles Home Cluster, Jabber Enabled, Privileges Correct and Service Profile. Check required for the privileges means that the user lacks at least one of the expected CUCM roles: Standard CCM End Users, Standard CTI Enabled and the two roles Standard CTI Allow Control of Phones supporting ….
Open Phones & Phone numbers. On the left are the devices in groups, starting with Controlled phones. On the right are the Enduser Associated Lines.

Original view for this guide Go to step 4
The Phones & Phone Numbers tab connects the device list with assigned lines. Check the number and partition together.

EasyUC · Lab/demo environment Interface screenshot in German
Phones and lines in the user profile

See which number appears on each device and which line settings apply.
Open the other tabs as required. Each tab loads its data when it is first opened.
If an area shows only the Load data button, click it. The area is not marked for automatic loading in the connection setting for loading the widgets.
Click Refresh at the top right to read the entire profile from the CUCM again.
Back returns you to the previous page.

Step by step: actions of the user card

Open the User details tab in the profile.
Click Edit Password / PIN to change password, PIN and, for local users, the master data as well.
Click Update from Template to apply the settings of a user template to the user again.
Click the pencil icon next to Phone Number, Language or Service Profile to change the respective value. The pencil at the phone number is missing for LDAP users.
As an administrator you additionally see the Authenticator 2FA row. If an authenticator is set up or the setup is pending, reset it with Disable authenticator 2FA and confirm the prompt with Disable 2FA.
To delete, click Delete at the top right and confirm with Yes, delete it. The button appears only for local users without remaining configuration.

Step by step: use the basic profile

Log in with an account that may see only the basic profile and open EasyUC Cisco → Users → Users.
Click the card of the user. Benutzer – Basisprofil (user – basic profile) opens with name, user ID and the master data.
Click Edit Password / PIN. The button is missing if your account does not have the sub-item for changing.
Enter Password and Retype Password or PIN and Retype PIN. Empty pairs remain unchanged.
Click Save. The message Passwort / PIN wurde geändert. (password / PIN was changed) confirms the change.
Refresh reads the profile again, Back leaves the page.

Fields and options

Fields and options
Field / action	Meaning and use
User details	User card with master data and status tiles. Below it, depending on permission and equipment: Fax user, Forwarders, Busy Trigger, Conference NOW and UC Service Profile Settings.
Fax user	Fax box of the user. Visible with the `acd` module and the fax permission, not in the basic profile.
Forwarders	Shows which other users forward their calls to a number of this user (Forward From). Loads automatically or with Load data.
Busy Trigger	Overview and switch for the busy trigger of all lines on controlled phones. Details are in a separate chapter.
Conference NOW	Switch with Meeting Number and Access Code for the CUCM feature Conference Now. Saving requires `ROLE_APP_UPDATE_ENDUSER`.
UC Service Profile Settings	Compares the service profile and voicemail profile of the user with the default of the location. Appears only if the UC service profile is enabled at the location and the user has a primary number. Configure like defined in Location aligns the values.
Phones & Phone numbers	Device list in the groups controlled phones, other phones with numbers of the user, and phones with shared lines. In addition Enduser Associated Lines and, if enabled on the connection, Translation Pattern. Buttons: Create, Login to Phone, Load data.
Voicemail	Mailbox in Unity Connection, primary phone number and alignment of the extension. Details are in the chapter on voicemail in the user profile.
CCX Agent	Agent data from Contact Center Express. Details are in a separate chapter.
Pickup Groups & Hunt Groups	Memberships of the user. Add Pickup Group and Add Hunt Group require `ROLE_APP_UPDATE_PICKUP_GROUP` and `ROLE_APP_UPDATE_HUNT_GROUP` respectively.
Single Number Reach	Remote destinations and mobile identity. Create offers Remote Destination and Mobile Identity and requires `ROLE_APP_CREATE_RD`.
Call list	Call records of the user from the CDR data of the connection.
History	Changes made to this user through EasyUC, browsable page by page.
Loading according to the connection setting	Enduser Profile section of the setting: Load Call Detail Records Data (call list), Load Pickup Groups Data, Load Hunt Groups Data, Load Voicemail Data (voicemail), Load Single Number Reach Data, Load Device Profile Login Data (logins in the device list), Load History Data, Load Forwarders Data (forwarders). Ticked means load automatically, not ticked means Load data by hand.
Always loaded	Master data, devices, lines with partitions, CUCM roles and Extension Mobility logins of the user. These data do not depend on the connection setting.
Basic profile: fields	User Id, First Name, Last Name, Title, Email, Directory URI, Mobile Number, Phone Number, directory number and Language. Empty values appear as a dash.
Basic profile: Password / PIN	At most 128 characters per field. The PIN may contain digits only. The password policy of the CUCM continues to apply.

Check the result and troubleshoot

The profile is fully loaded when the loading bar below the header disappears and the device list shows group headings with a count.
A tab is missing: the sub-role is missing, or the integration is not set up for this connection (voicemail, CCX). After a change of the CUCM connection, the page jumps back from Voicemail and CCX Agent to User details.
You do not have the rights to see this section: the account lacks the sub-role for this area.
An area remains empty and shows Load data: this is not an error. According to the connection setting, the area is not loaded automatically.
Phones of other users could not be loaded: the device list shows only the user's own devices. Reload the profile with Refresh.
Busy Trigger is not in sync: warning icon next to Devices. The lines of the controlled phones have different values. Align them with Set all to 1 or Set all to 2.
Enduser home cluster disabled: the Login to Phone button is locked because the user is not kept as a home cluster user on this cluster.
Delete is missing: the user comes from LDAP, or the check still found configuration. In that case use the quick task Delete Enduser.
2FA could not be disabled. Please try again. or Status currently unavailable: the authenticator status could not be read or changed. Try again after a short time.
Basic profile: Profil nicht verfügbar oder keine Berechtigung. (profile not available or no permission). The user is outside your locations or the release is missing.
Basic profile: Bitte übereinstimmende Werte und für die PIN nur Ziffern eingeben. (enter matching values and digits only for the PIN). Value and repetition do not match, or the PIN contains other characters.
Basic profile: Änderung nicht bestätigt. Bitte Berechtigung, Verbindung und CUCM-Kennwortrichtlinie prüfen. (change not confirmed; check permission, connection and CUCM password policy). The CUCM rejected the value or was not reachable.