EasyUC
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Aurora

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4.8.7

End-user portal

Receive, read and send faxes in the portal

Read received faxes as a preview and download them, send PDF documents as a fax.

EasyUC · Version 4.8.7

In EasyUC: Enduser portal → Fax Inbox

What it is for

The Fax Inbox is your personal fax mailbox in the browser. Incoming faxes appear as a list. One click shows the document directly on the page, without an additional program.

PDF documents and PNG and JPEG pages are displayed directly. For faxes in TIFF format the server creates a PDF preview with all pages. The original remains available through Download.

If sending is released, you upload a PDF and state the fax number. EasyUC hands the document over by email to your company's fax gateway. The portal confirms the handover, not the delivery to the recipient.

Prerequisites

  • The enduser portal is switched on for your CUCM connection (Enable Enduser Local Site) and you can sign in.
  • The administrators have released Fax inbox.
  • A personal fax box is assigned to you. Without a fax box the Fax Inbox menu item does not appear.
  • For sending: Allow users to send faxes is released, the administrators have set up a fax gateway and SMTP, and your user profile contains a valid email address. This address is the sender towards the gateway.

Step by step: read and download a fax

  1. Click Fax Inbox in the menu.
  2. On the left under Inbox are the received faxes with sender, subject and arrival time. The arrow icon reloads the list.
  3. Click a fax. The Document preview appears on the right.
  4. If the fax contains several documents, switch with Document 1, Document 2 and so on.
  5. Click the download icon (Download) to save the original file.
  6. If the mailbox has more than one page, use the arrows at the bottom to page through.

Step by step: send a fax

  1. Click Send fax at the top right.
  2. Enter the number under Destination fax number, for example +49 30 1234567.
  3. Enter a Subject if needed.
  4. Click Choose a PDF document and select the file.
  5. Click Send fax. During the handover the button shows Submitting….
  6. Wait for the message “Your fax was submitted to the fax gateway. Delivery will be confirmed by your provider.”

Fields and options

Field / actionMeaning and use
Destination fax numberRequired. Digits, optionally with a leading +, plus spaces, brackets and hyphens. At most 32 characters.
SubjectOptional, at most 200 characters.
Choose a PDF documentPDF only, at most 10 MB.
Document previewShows PDF, PNG and JPEG directly. TIFF is shown as a PDF preview. The conversion is limited to 20 MB and 100 pages.
DownloadSaves the original as fax.pdf, fax.tiff, fax.jpg or fax.png.
InboxShows only received faxes of your own fax box, ten per page.

Check the result and troubleshoot

  • Success when reading: the document appears in the preview on the right.
  • Success when sending: message “Your fax was submitted to the fax gateway.” A delivery report comes from the gateway, not from the portal.
  • “Your fax inbox is clear”: no faxes have arrived.
  • “This fax does not contain a supported document attachment.”: the fax contains neither PDF nor TIFF, PNG or JPEG.
  • “This fax could not be previewed. Download the original document or try again.”: the TIFF preview failed. Click Retry preview or download the TIFF file.
  • “PDF documents up to 10 MB” as an error message: the selected file is not a PDF or is too large.
  • “The fax could not be submitted. Please try again.”: gateway or SMTP cannot be reached or are not set up, or your sender address is missing. Contact the administrators.
  • The Send fax button is missing: sending is not released for your connection.
  • “This feature is disabled for your CUCM connection.”: the fax inbox is not released.

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