Skills and levels
Agents have skills with levels and belong to teams. A script can route by skill.
EasyUC for Cisco and Microsoft Teams
Manage telephony and route calls to your team
EasyUC combines Cisco telephony administration with call distribution and an attendant console. Connect Microsoft Teams through the integrated SBC and run the software on your own servers.
EasyUC CUCM
Your Cisco telephony. Simpler to manage.
Manage users, phones, phone numbers and voicemail in one interface. Templates, guided setup and self-service help EasyUC simplify recurring tasks across your Cisco telephony.
From the voice menu to the right agent
Decide which announcement callers hear, which team handles their enquiry and what happens outside service hours. An IVR script controls the call flow; queues and skills determine which agents receive calls.
States and wrap-up
Available, busy, away, and wrap-up from 0 to 300 seconds. Agents accept or reject each offered call.
Attendant console
Queues with priorities and VIP numbers, day, night and special modes, and a busy lamp field with Teams presence.
Reports
Call reports by IVR, status, date, caller and agent, plus statistics per skill.
IVR scripts
Build voice menus in the browser
Enter announcement text directly in the block. Text-to-speech on the EasyUC server creates the audio file. You can also upload your own recording.
Microsoft Teams
Direct Routing with an integrated SBC
EasyUC routes Teams calls through its own SBC and lets you manage multiple tenants separately. Set up the trunk and voice routes from EasyUC through its PowerShell connection.
- Signalling
- TLS 1.2 on
5061/TCP, mutual TLS - Media
- SRTP,
AES_CM_128_HMAC_SHA1_80 - RTP ports
20000–20999/UDP- Certificate
- Let's Encrypt, DNS-01
- Tenants
- several, one SIP profile each
- Based on
- FreeSWITCH
Investigate call problems with SIP traces
You switch on a SIP trace for a Teams tenant for a limited time. EasyUC captures the messages via HEP and masks the SRTP keys. A single call can be exported by Call-ID as a pcap file and opened in Wireshark.
Live calls
Active calls from CUCM over JTAPI, plus a separate list for calls through the SBC.
SIP trace per tenant
Switched on for a limited time, captured via HEP, SRTP keys masked.
pcap per Call-ID
Limit the export to a single call and open it in Wireshark.
Troubleshooting recordings
Stereo WAV with a window of 1 to 240 minutes, only after the notice on § 201 StGB has been confirmed.
Manage CUCM users and phones
A new employee needs a user account, phone, extension and voicemail. Manage these assignments in one interface and use templates for recurring configurations.
Provisioning
Users, phones, numbering plan, hunt groups, voicemail via CUPI
CURRI
Caller name from the phonebook, blocklist
Self-service
Portal for end users
Interfaces
REST API and webhooks
EasyUC in your environment
Tell us which telephony platform you use, how many people need access and which functions you need. We will discuss the setup and demonstrate the relevant workflows.
Existing customers
Licences, updates, invoices and support tickets are in the customer portal.
Go to the customer portal