/* Customer portal + admin: shared layout and components.
   Area-specific additions go into portal.css / admin.css. */

body.app { background: var(--paper-2); font-size: 15px; line-height: 1.5; }

/* ---------- shell ---------- */
.app-shell { display: grid; grid-template-columns: 248px minmax(0, 1fr); min-height: 100vh; }

.app-side {
  position: sticky; top: 0; height: 100vh; overflow-y: auto;
  display: flex; flex-direction: column;
  background: #fff; border-right: 1px solid var(--line);
}
.app-brand {
  display: flex; align-items: center; gap: 10px; padding: 16px 18px;
  color: var(--ink); text-decoration: none; border-bottom: 1px solid var(--line-2);
}
.app-brand img { width: 26px; height: 26px; }
.app-brand__name { font-family: var(--font-head); font-weight: 600; font-size: 17px; letter-spacing: -0.01em; }
.app-brand__area {
  margin-left: auto; font: 500 10.5px/1 var(--font-mono); letter-spacing: 0.02em;
  color: var(--ink-3); border: 1px solid var(--line); border-radius: 3px; padding: 4px 6px;
}

.app-nav { flex: 1; padding: 10px 10px 16px; }
.app-nav__section {
  font-size: 11.5px; font-weight: 600; letter-spacing: 0.05em; text-transform: uppercase;
  color: var(--ink-3); padding: 18px 10px 6px;
}
.app-nav__link {
  display: flex; align-items: center; gap: 10px; padding: 7px 10px; margin: 1px 0;
  border-radius: var(--radius); color: var(--ink-2); text-decoration: none; font-weight: 500;
}
.app-nav__link .icon { color: var(--ink-3); }
.app-nav__link:hover { background: var(--paper-2); color: var(--ink); }
.app-nav__link.is-active { background: var(--teal-soft); color: var(--teal-ink); font-weight: 600; }
.app-nav__link.is-active .icon { color: var(--teal-ink); }
.app-nav__badge {
  margin-left: auto; min-width: 20px; padding: 0 6px; border-radius: 10px;
  font: 600 11px/18px var(--font-mono); text-align: center; background: var(--orange); color: #fff;
}

.app-user { border-top: 1px solid var(--line-2); padding: 14px 16px; display: grid; gap: 12px; }
.app-user__who { display: flex; align-items: center; gap: 10px; min-width: 0; }
.app-user__name { font-weight: 600; font-size: 14px; line-height: 1.25; }
.app-user__meta { font-size: 12.5px; color: var(--ink-3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.app-user__row { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.app-user form { margin: 0; }

.avatar {
  flex-shrink: 0; width: 32px; height: 32px; border-radius: 50%;
  display: grid; place-items: center; background: var(--paper-3); color: var(--ink-2);
  font: 600 12px/1 var(--font-head);
}

/* admin gets the dark sidebar so nobody confuses the two portals */
.app--admin .app-side { background: var(--petrol); border-right-color: var(--petrol); color: #c4d2d2; }
.app--admin .app-brand { color: #fff; border-bottom-color: var(--petrol-3); }
.app--admin .app-brand__area { color: #f6b46d; border-color: #5a4a36; }
.app--admin .app-nav__section { color: #7e9899; }
.app--admin .app-nav__link { color: #c4d2d2; }
.app--admin .app-nav__link .icon { color: #7e9899; }
.app--admin .app-nav__link:hover { background: var(--petrol-2); color: #fff; }
.app--admin .app-nav__link.is-active { background: var(--petrol-3); color: #fff; }
.app--admin .app-nav__link.is-active .icon { color: var(--teal); }
.app--admin .app-user { border-top-color: var(--petrol-3); }
.app--admin .app-user__meta { color: #7e9899; }
.app--admin .avatar { background: var(--petrol-3); color: #fff; }
.app--admin .app-side .lang-form select { border-color: var(--petrol-3); color: #c4d2d2; }
.app--admin .app-side .btn--ghost { color: #c4d2d2; }
.app--admin .app-side .btn--ghost:hover { background: var(--petrol-2); color: #fff; }

.app-main { min-width: 0; display: flex; flex-direction: column; }

.app-bar {
  position: sticky; top: 0; z-index: 10; height: 56px;
  display: flex; align-items: center; gap: 16px; padding: 0 28px;
  background: rgba(255, 255, 255, 0.96); border-bottom: 1px solid var(--line);
}
.app-bar__menu { display: none; border: 0; background: none; padding: 6px; margin-left: -6px; cursor: pointer; }
.app-bar__context { font-size: 14px; color: var(--ink-3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.app-bar__context strong { color: var(--ink); font-weight: 600; }
.app-bar__spacer { flex: 1; }
.app-bar__link { display: inline-flex; align-items: center; gap: 6px; font-size: 14px; color: var(--ink-2); text-decoration: none; white-space: nowrap; }
.app-bar__link:hover { color: var(--ink); }
.app-bar__count { font: 600 11px/18px var(--font-mono); background: var(--ink); color: #fff; border-radius: 9px; padding: 0 6px; }
.app-bar__search { display: flex; align-items: center; gap: 8px; border: 1px solid var(--line); border-radius: var(--radius); padding: 0 10px; background: #fff; width: min(360px, 40vw); }
.app-bar__search input { border: 0; outline: 0; padding: 7px 0; width: 100%; font-size: 14px; background: transparent; }
.app-bar__search .icon { color: var(--ink-3); }

.app-content { width: 100%; max-width: 1260px; padding: 28px 28px 64px; }

/* partner working inside a customer account */
.acting-bar {
  display: flex; align-items: center; flex-wrap: wrap; gap: 10px 14px;
  padding: 9px 28px; background: var(--violet-soft); border-bottom: 1px solid #ddd0e6;
  color: var(--violet-ink); font-size: 14px;
}
.acting-bar strong { font-weight: 600; }
.acting-bar form { margin-left: auto; }
@media (max-width: 900px) { .acting-bar { padding: 9px 16px; } }

/* ---------- page header ---------- */
.crumbs { display: flex; flex-wrap: wrap; gap: 6px; font-size: 13px; color: var(--ink-3); margin-bottom: 6px; }
.crumbs a { color: inherit; text-decoration: none; }
.crumbs a:hover { color: var(--ink); text-decoration: underline; }

.page-head { display: flex; flex-wrap: wrap; align-items: flex-end; justify-content: space-between; gap: 16px; margin-bottom: 22px; }
.page-head h1 { font-size: 25px; margin: 0; }
.page-head p { margin: 4px 0 0; color: var(--ink-3); max-width: 70ch; }
.page-head__actions { display: flex; flex-wrap: wrap; gap: 8px; }

/* ---------- panels ---------- */
.panel { background: #fff; border: 1px solid var(--line); border-radius: 6px; }
.panel + .panel, .panel + .grid, .grid + .panel, .stats + .panel, .stats + .grid { margin-top: 20px; }
.panel__head {
  display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 10px;
  padding: 13px 18px; border-bottom: 1px solid var(--line-2);
}
.panel__head h2, .panel__head h3 { font-size: 15.5px; margin: 0; }
.panel__head p { margin: 2px 0 0; font-size: 13.5px; color: var(--ink-3); }
.panel__body { padding: 18px; }
.panel__body > :last-child { margin-bottom: 0; }
.panel__foot { padding: 12px 18px; border-top: 1px solid var(--line-2); background: #fafbfa; border-radius: 0 0 6px 6px; }
.panel--flush .table th:first-child, .panel--flush .table td:first-child { padding-left: 18px; }
.panel--flush .table th:last-child, .panel--flush .table td:last-child { padding-right: 18px; }

.grid { display: grid; gap: 20px; }
.grid--2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.grid--3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.grid--4 { grid-template-columns: repeat(4, minmax(0, 1fr)); }
.grid--main { grid-template-columns: minmax(0, 1fr) 340px; align-items: start; }
/* min-width: 0 so a wide table inside cannot stretch the page on small screens */
.stack { display: grid; gap: 20px; align-content: start; }
.stack > * { min-width: 0; }
.grid > .panel, .stack > .panel, .grid > .stats, .stack > .stats { margin-top: 0; }

/* ---------- key figures ---------- */
.stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(190px, 1fr)); background: #fff; border: 1px solid var(--line); border-radius: 6px; }
.stat { padding: 15px 18px; border-left: 1px solid var(--line-2); }
.stat:first-child { border-left: 0; }
.stat__label { font-size: 13px; color: var(--ink-3); }
.stat__value { font: 600 25px/1.25 var(--font-head); margin-top: 3px; font-variant-numeric: tabular-nums; letter-spacing: -0.01em; }
.stat__meta { font-size: 13px; color: var(--ink-3); margin-top: 2px; }
.stat__meta--warn { color: var(--orange-ink); }
a.stat { color: inherit; text-decoration: none; }
a.stat:hover { background: #fafbfa; }

/* ---------- tables ---------- */
/* scrolls wide tables, but must not clip an open row menu */
.table-wrap { overflow-x: auto; }
.table-wrap:has(details[open]) { overflow: visible; }
.table { width: 100%; border-collapse: collapse; font-size: 14px; }
.table th {
  text-align: left; font-size: 12.5px; font-weight: 600; color: var(--ink-3);
  padding: 9px 14px; border-bottom: 1px solid var(--line); white-space: nowrap; background: #fafbfa;
}
.table td { padding: 11px 14px; border-bottom: 1px solid var(--line-2); vertical-align: top; }
.table tbody tr:last-child td { border-bottom: 0; }
.table tbody tr:hover td { background: #fbfcfb; }
.table .num, .table .right { text-align: right; white-space: nowrap; font-variant-numeric: tabular-nums; }
.table .actions { text-align: right; white-space: nowrap; }
.table tfoot td { font-weight: 600; border-top: 1px solid var(--line); border-bottom: 0; }
.row-link { color: var(--ink); font-weight: 600; text-decoration: none; }
.row-link:hover { color: var(--teal-ink); text-decoration: underline; }
.cell-sub { display: block; font-size: 13px; color: var(--ink-3); margin-top: 1px; }

/* ---------- badges ---------- */
.badge {
  display: inline-flex; align-items: center; gap: 6px; padding: 0 8px; border-radius: 10px;
  font-size: 12.5px; font-weight: 600; line-height: 21px; white-space: nowrap;
  background: var(--paper-3); color: var(--ink-2);
}
.badge::before { content: ''; width: 6px; height: 6px; border-radius: 50%; background: currentColor; opacity: 0.75; }
.badge--plain::before { display: none; }
.badge--green { background: var(--green-soft); color: var(--green); }
.badge--amber { background: var(--amber-soft); color: var(--amber); }
.badge--red { background: var(--red-soft); color: var(--red); }
.badge--teal { background: var(--teal-soft); color: var(--teal-ink); }
.badge--violet { background: var(--violet-soft); color: var(--violet-ink); }

.tag { display: inline-block; font: 500 12px/1 var(--font-mono); padding: 4px 6px; border-radius: 3px; background: var(--paper-3); color: var(--ink-2); }

/* ---------- buttons ---------- */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 7px;
  padding: 8px 14px; border: 1px solid #cfd5d4; border-radius: var(--radius);
  background: #fff; color: var(--ink); font-size: 14px; font-weight: 600; line-height: 1.3;
  text-decoration: none; white-space: nowrap; cursor: pointer;
}
.btn:hover { background: var(--paper-2); border-color: #b9c1c0; }
.btn--primary { background: var(--ink); border-color: var(--ink); color: #fff; }
.btn--primary:hover { background: #000; border-color: #000; }
.btn--accent { background: var(--teal-ink); border-color: var(--teal-ink); color: #fff; }
.btn--accent:hover { background: #095a56; border-color: #095a56; }
.btn--danger { color: var(--red); }
.btn--danger:hover { background: var(--red-soft); border-color: #e6b8b0; }
.btn--ghost { background: transparent; border-color: transparent; color: var(--ink-2); }
.btn--ghost:hover { background: var(--paper-2); border-color: transparent; color: var(--ink); }
.btn--sm { padding: 5px 10px; font-size: 13px; }
.btn--block { width: 100%; }
.btn[disabled], .btn.is-disabled { opacity: 0.5; pointer-events: none; }
.btn-row { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }
form.inline { display: inline; margin: 0; }

.link { color: var(--teal-ink); font-weight: 600; text-decoration: none; }
.link:hover { text-decoration: underline; }
.link-muted { color: var(--ink-3); }

/* ---------- forms ---------- */
.form { display: grid; gap: 16px; }
.form-row { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
.form-row--3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.form-row--wide-narrow { grid-template-columns: minmax(0, 2fr) minmax(0, 1fr); }
.field { display: grid; gap: 5px; align-content: start; }
.field > label, .label { font-size: 13.5px; font-weight: 600; color: var(--ink-2); }
.field > label .muted { font-weight: 400; }
.input, .select, .textarea {
  width: 100%; padding: 8px 11px; border: 1px solid #cdd4d3; border-radius: var(--radius);
  background: #fff; font-size: 15px; line-height: 1.4; color: var(--ink);
}
.input:focus, .select:focus, .textarea:focus { outline: 0; border-color: var(--teal); box-shadow: 0 0 0 3px rgba(18, 161, 154, 0.16); }
.input[readonly] { background: var(--paper-2); color: var(--ink-2); }
.select { appearance: none; -webkit-appearance: none; padding-right: 30px; cursor: pointer;
  background: #fff url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6' viewBox='0 0 10 6'%3E%3Cpath d='M1 1l4 4 4-4' fill='none' stroke='%236a7478' stroke-width='1.5'/%3E%3C/svg%3E") no-repeat right 11px center; }
.textarea { min-height: 150px; resize: vertical; }
.textarea--mono { font-family: var(--font-mono); font-size: 13px; }
.input--sm, .select--sm { padding: 5px 9px; font-size: 14px; }
.select--sm { padding-right: 28px; }
.hint { font-size: 13px; color: var(--ink-3); }
.field--error .input, .field--error .select, .field--error .textarea { border-color: var(--red); }
.error-text { font-size: 13px; color: var(--red); }
.check { display: flex; gap: 9px; align-items: flex-start; font-size: 14.5px; }
.check input { margin-top: 4px; accent-color: var(--teal-ink); }
.radio-cards { display: grid; gap: 8px; }
.radio-card { display: flex; gap: 12px; align-items: flex-start; padding: 12px 14px; border: 1px solid var(--line); border-radius: var(--radius); cursor: pointer; background: #fff; }
.radio-card:hover { border-color: #b9c1c0; }
.radio-card input { margin-top: 4px; accent-color: var(--teal-ink); }
.radio-card:has(input:checked) { border-color: var(--teal); box-shadow: 0 0 0 1px var(--teal); }
.form-actions { display: flex; flex-wrap: wrap; gap: 10px; justify-content: flex-end; align-items: center; }
.form-actions--left { justify-content: flex-start; }
fieldset { border: 0; padding: 0; margin: 0; }
legend { font-weight: 600; padding: 0; margin-bottom: 8px; }

/* ---------- lists ---------- */
.kv { display: grid; grid-template-columns: max-content minmax(0, 1fr); gap: 7px 20px; margin: 0; font-size: 14.5px; }
.kv dt { color: var(--ink-3); }
.kv dd { margin: 0; min-width: 0; overflow-wrap: anywhere; }

.list { list-style: none; margin: 0; padding: 0; }
.list > li { padding: 11px 18px; border-bottom: 1px solid var(--line-2); }
.list > li:last-child { border-bottom: 0; }
.list__row { display: flex; align-items: center; justify-content: space-between; gap: 12px; }

/* ---------- messages ---------- */
.flash { display: flex; gap: 10px; align-items: flex-start; padding: 10px 14px; margin-bottom: 18px; border: 1px solid; border-radius: var(--radius); font-size: 14.5px; }
.flash .icon { margin-top: 2px; }
.flash--success { background: var(--green-soft); border-color: #bddac7; color: #1e5635; }
.flash--error { background: var(--red-soft); border-color: #eec0b8; color: #87281c; }
.flash--info { background: var(--teal-soft); border-color: #bddfdb; color: #0a5652; }
.flash--warning { background: var(--amber-soft); border-color: #ecd8a9; color: #6b4709; }

.notice { display: flex; gap: 10px; align-items: flex-start; padding: 11px 14px; border-radius: var(--radius); font-size: 14px; background: var(--amber-soft); border: 1px solid #ecd8a9; color: #6b4709; }
.notice .icon { margin-top: 2px; }
.notice--info { background: var(--teal-soft); border-color: #bddfdb; color: #0a5652; }
.notice--muted { background: var(--paper-2); border-color: var(--line); color: var(--ink-2); }
.notice + .panel, .notice + .grid, .notice + .form, .notice + .stats { margin-top: 18px; }

.empty { padding: 44px 24px; text-align: center; color: var(--ink-3); }
.empty h3 { font-size: 16px; color: var(--ink); margin: 0 0 4px; }
.empty p { margin: 0 auto 14px; max-width: 46ch; }

/* ---------- tabs & filters ---------- */
.tabs { display: flex; gap: 4px; box-shadow: inset 0 -1px 0 var(--line); margin-bottom: 20px; overflow-x: auto; overflow-y: hidden; scrollbar-width: thin; }
.tabs a { padding: 9px 12px; border-bottom: 2px solid transparent; color: var(--ink-3); font-size: 14px; font-weight: 600; text-decoration: none; white-space: nowrap; }
.tabs a:hover { color: var(--ink); }
.tabs a.is-active { color: var(--ink); border-bottom-color: var(--ink); }
.tabs .count { font: 500 12px var(--font-mono); color: var(--ink-3); margin-left: 4px; }

.filters { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; padding: 12px 14px; border-bottom: 1px solid var(--line-2); }
.filters .input, .filters .select { width: auto; padding-top: 6px; padding-bottom: 6px; font-size: 14px; }
.filters .input--search { min-width: 240px; }

.pagination { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 11px 14px; border-top: 1px solid var(--line-2); font-size: 13.5px; color: var(--ink-3); }

/* ---------- ticket thread ---------- */
.thread { display: grid; gap: 14px; }
.msg { background: #fff; border: 1px solid var(--line); border-radius: 6px; }
.msg__head { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; padding: 10px 14px; border-bottom: 1px solid var(--line-2); font-size: 14px; }
.msg__head .muted { margin-left: auto; font-size: 13px; }
.msg__body { padding: 14px 16px; white-space: pre-wrap; overflow-wrap: anywhere; font-size: 15px; }
.msg__files { display: flex; flex-wrap: wrap; gap: 8px; padding: 0 16px 14px; }
.msg--staff { border-left: 3px solid var(--teal); }
.msg--internal { background: #fffaf1; border-color: #efdcb6; border-left: 3px solid var(--orange); }
.file-chip { display: inline-flex; align-items: center; gap: 6px; padding: 4px 9px; border: 1px solid var(--line); border-radius: var(--radius); font-size: 13px; color: var(--ink-2); text-decoration: none; background: #fff; }
.file-chip:hover { border-color: #b9c1c0; color: var(--ink); }

/* ---------- misc ---------- */
.hash { font: 12px/1.5 var(--font-mono); color: var(--ink-2); overflow-wrap: anywhere; }
.license-key { font: 500 14px/1 var(--font-mono); letter-spacing: 0.02em; }
.divider { border: 0; border-top: 1px solid var(--line-2); margin: 18px 0; }
.meter { height: 6px; background: var(--paper-3); border-radius: 3px; overflow: hidden; }
.meter > span { display: block; height: 100%; background: var(--teal); }
.prose { max-width: 72ch; }
.prose p, .prose li { color: var(--ink-2); }
.prose pre { white-space: pre-wrap; font-size: 13px; background: var(--paper-2); padding: 12px; border-radius: var(--radius); }
.pre-wrap { white-space: pre-wrap; }

/* ---------- auth pages ---------- */
.auth-page { min-height: 100vh; display: grid; grid-template-rows: auto 1fr auto; background: var(--paper-2); }
.auth-top { display: flex; justify-content: space-between; align-items: center; padding: 18px 24px; }
.auth-top a { color: var(--ink-2); font-size: 14px; text-decoration: none; display: inline-flex; align-items: center; gap: 6px; }
.auth-main { display: grid; place-items: center; padding: 24px 20px 48px; }
.auth-card { width: 100%; max-width: 420px; background: #fff; border: 1px solid var(--line); border-radius: 8px; padding: 30px 32px; }
.auth-card--wide { max-width: 680px; }
.auth-brand { display: flex; align-items: center; gap: 10px; margin-bottom: 22px; color: var(--ink); text-decoration: none; }
.auth-brand img { width: 30px; height: 30px; }
.auth-brand span { font: 600 19px var(--font-head); letter-spacing: -0.01em; }
.auth-brand small { font: 500 11px var(--font-mono); color: var(--ink-3); border: 1px solid var(--line); padding: 3px 6px; border-radius: 3px; margin-left: 4px; }
.auth-card h1 { font-size: 22px; margin-bottom: 6px; }
.auth-card .lead { color: var(--ink-3); margin-bottom: 22px; }
.auth-foot { text-align: center; font-size: 13px; color: var(--ink-3); padding: 18px; }
.auth-page--admin { background: var(--petrol); }
.auth-page--admin .auth-top a, .auth-page--admin .auth-foot { color: #9fb4b5; }
.auth-page--admin .lang-form select { color: #c4d2d2; border-color: var(--petrol-3); }

/* ---------- responsive ---------- */
@media (max-width: 1100px) {
  /* minmax(0, …) so a wide table inside the column cannot stretch the whole page */
  .grid--main { grid-template-columns: minmax(0, 1fr); }
  .grid--4 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 900px) {
  .app-shell { grid-template-columns: 1fr; }
  .app-side { position: fixed; z-index: 40; left: 0; top: 0; bottom: 0; width: 270px; transform: translateX(-100%); transition: transform 0.2s ease; box-shadow: 0 0 40px rgba(0, 0, 0, 0.15); }
  .nav-open .app-side { transform: none; }
  .app-bar { padding: 0 16px; }
  .app-bar__menu { display: inline-flex; }
  .app-bar__search { width: auto; flex: 1; }
  .app-content { padding: 20px 16px 48px; }
  .grid--2, .grid--3, .grid--4, .form-row, .form-row--3, .form-row--wide-narrow { grid-template-columns: 1fr; }
  .app-bar { gap: 12px; }
  .app-bar__link span:not(.app-bar__count) { display: none; }
  .stat { border-left: 0; border-top: 1px solid var(--line-2); }
  .stat:first-child { border-top: 0; }
}
@media (max-width: 560px) {
  .app-bar__context { display: none; }
}